Delivery

[Lazycarton]

What is the definition of "Delivery"? I have tried to find an RM definition without success.
I ask because I have a customer who says that I don't push the mail right the way through. He has a letterbox that has an external flap (which is in fact missing) brushes and a flap. The mail is pushed as far enough in so that it cannot be seen from the outside. My understanding is that you only need to make sure that the mail is not poking out.
Of course he also said that some of the mail is crumpled

[DGP1]

We're not allowed to put our fingers through the letterbox..........so it's up until that point............that outside letterbox point I mean

[k979aaa]

Is their anything else substandard about the said customers property other than his flap is missing if so i would refuse to deliver full stop to his house.

[chrisj]

Is there any need to antagonise a customer? Remember, we have the dreadful push stick for dogs or you could use a pen.

This is an argument that a postie cannot win. I have had such complaints; even more ridiculous ones, but managers just says these things go on your record and advice to just acknowledge and move on. A customer also told me that someone had tried to nick his mail - you cannot argue with that.

The letterboxes are becoming more and more of a joke. Like some said here, it appears that the letterboxes are actually there to prevent us or make it difficult to deliver letters.