OUR VALUES
Our values define our relationships with our employees and customers. We’ve arrived at these through discussion and consultation with representatives of all parts of the Royal Mail Group, and we believe them to be core to our identity even as we undergo considerable change:
· We work Safely
Royal Mail Group is committed to reducing the likelihood of accidents in the workplace. We achieve this through a commitment to provide training and investing in technology
· We have a passion to deliver for our customers
Royal Mail people have a passion for customer service and delivery excellence – it’s what gives us our edge and and wins us trust
· We have pride and care about what we do
Taking pride and care in our working lives supports all other values. It helps us to ensure that accidents are kept to a minimum, and it wins us the respect of the users of our service, on whose custom we’re dependent
· We work together and treat each other fairly
We value and take pride in the diversity of our workforce, and have a zero-tolerance approach to discrimination. We want all our colleagues to treat each other with respect, and are committed to providing equal opportunities
· We are trusted to succeed
From a child awaiting a birthday parcel to a major multinational for which timely delivery of documents is business-critical, we work to build our customers trust in our ability to succeed every day
· We act commercially
Our business is changing. Challenges to the traditional model of mail-delivery from email and other electronic communications, and the increase in internet shopping, mean we must act commercially to stay ahead of change in an increasingly competitive market place
