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gateway

Got a question for a CWU Rep? And all CWU related matters.
foggylake
Posts: 16
Joined: 11 Jan 2012, 16:41
Gender: Male

gateway

Post by foggylake »

Does anyone know how to get intouch with the gateway team. I've had a stage one grievance and i requested gateway at that stage. My manager said the union will have to sort that out, whilst my rep says my manager has to do it. Anyone advise ! :arrrghhh
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POSTMAN
SITE ADMINISTRATOR
Posts: 32784
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: gateway

Post by POSTMAN »

The Gateway Team

This team has responsibility for acknowledgement all complaints and identifying appropriate investigating managers. They take ownership of every case, monitoring its progress alongside supporting the investigators through providing advice and guidance on the policy and procedure. They record and track cases, process appeal requests, follow up any investigating manager recommendations and seek updates on progress 8 weeks after case conclusions.

For contact with the Regional Case Manager team.

FREEPOST
ER Operations Team
Admin Room
Pond Street
Sheffield
S98 6HR

Email address: HRSCGateway@royalmail.com

Tel: 0114 2414666
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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Lincox
EX ROYAL MAIL
Posts: 3485
Joined: 09 Jan 2008, 18:07
Gender: Male

Re: gateway

Post by Lincox »

Pity they dont follow it up 8 weeks before. We might then get appeals heard within some sort of sensible time span.
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REDLETTER
EX ROYAL MAIL
Posts: 748
Joined: 27 Oct 2008, 19:00
Gender: Male
Location: EX-ROYAL MAIL

Re: gateway

Post by REDLETTER »

POSTMAN wrote:The Gateway Team

This team has responsibility for acknowledgement all complaints and identifying appropriate investigating managers. They take ownership of every case, monitoring its progress alongside supporting the investigators through providing advice and guidance on the policy and procedure. They record and track cases, process appeal requests, follow up any investigating manager recommendations and seek updates on progress 8 weeks after case conclusions.

For contact with the Regional Case Manager team.

FREEPOST
ER Operations Team
Admin Room
Coton House
Rugby
CV23 0AA

Email address: HRSCGateway@royalmail.com

Tel: 01788 512308
Have you go this on an official Royal Mail document?
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User avatar
POSTMAN
SITE ADMINISTRATOR
Posts: 32784
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: gateway

Post by POSTMAN »

REDLETTER wrote:
POSTMAN wrote:The Gateway Team

This team has responsibility for acknowledgement all complaints and identifying appropriate investigating managers. They take ownership of every case, monitoring its progress alongside supporting the investigators through providing advice and guidance on the policy and procedure. They record and track cases, process appeal requests, follow up any investigating manager recommendations and seek updates on progress 8 weeks after case conclusions.

For contact with the Regional Case Manager team.

FREEPOST
ER Operations Team
Admin Room
Coton House
Rugby
CV23 0AA

Email address: HRSCGateway@royalmail.com

Tel: 01788 512308
Have you go this on an official Royal Mail document?
http://www.rmgbh.co.uk/helplines.html" onclick="window.open(this.href);return false;
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Top
vanman
Posts: 89
Joined: 21 May 2007, 09:12
Location: East Mids

Re: gateway

Post by vanman »

POSTMAN wrote:
REDLETTER wrote:
POSTMAN wrote:The Gateway Team

This team has responsibility for acknowledgement all complaints and identifying appropriate investigating managers. They take ownership of every case, monitoring its progress alongside supporting the investigators through providing advice and guidance on the policy and procedure. They record and track cases, process appeal requests, follow up any investigating manager recommendations and seek updates on progress 8 weeks after case conclusions.

For contact with the Regional Case Manager team.

FREEPOST
ER Operations Team
Admin Room
Coton House
Rugby
CV23 0AA

Email address: HRSCGateway@royalmail.com

Tel: 01788 512308
Have you go this on an official Royal Mail document?
http://www.rmgbh.co.uk/helplines.html" onclick="window.open(this.href);return false;
Coton House is now closed and the Gateway is now at Sheffield as per the above link:

FREEPOST
ER Operations Team
Admin Room
Pond Street
Sheffield
S98 6HR

Email address: HRSCGateway@royalmail.com

Tel: 0114 2414666
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