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tring to find out royal mails performance figures

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keithposty
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Joined: 22 Feb 2011, 11:44
Gender: Male

tring to find out royal mails performance figures

Post by keithposty »

well i have given up on trying to find out the true performance figures on the performance figures through my royal mail, so i am sending a freedom of information request :Very Happy

WILL OFFCOM HAVE THESE FIGURES NOW THAT POSTCOM IS NO MORE

its just that i do not want to leave royal mail any room to squirm out of my request

royal mail send 30,000 test letters a month and i want those result figures

can anybody tell me also who is the indapendant company that does these test letters
fishtank
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Joined: 28 Sep 2007, 17:22
Gender: Male

Re: tring to find out royal mails performance figures

Post by fishtank »

keithposty wrote: can anybody tell me also who is the indapendant company that does these test letters

I already told you keith.

http://www.royalmailchat.co.uk/communit ... 86#p439604" onclick="window.open(this.href);return false;




The Royal Mail Postal Survey

Research International is the independent company responsible for monitoring the service provided by Royal Mail. Royal Mail makes use of the results from our survey to identify problems and fix them as quickly as possible. We monitor the mail service by having a large panel of volunteers all over the country sending test letters to each other and providing us with the dates of when they posted and received the test letters (of course we fully pay all postage costs).


We need to recruit more volunteers to join our panel; we would be very interested to hear from YOU.


Why should you help?

It’s your Royal Mail. All the benefits from an efficient mail service will be passed on to you and everyone in the country.
You will receive 12 First Class stamps and 4 Large Letter stamps every month as a thank you for your involvement, as well as entry into daily prize draws to win £10 in High Street gift vouchers, plus other regular cash prize draws of up to £5000.
If you are interested please click on this link which will take you to a short questionnaire, it will take you no more than 5 minutes to complete.


Here is a link to a letter from Royal Mail confirming that this survey is legitimate.

Please click this link to view our Privacy Statement.


Many Thanks
The Postal Survey Team
Research International
Last edited by fishtank on 20 Nov 2011, 12:47, edited 1 time in total.
good times, bad times you know I've had my share
keithposty
Posts: 918
Joined: 22 Feb 2011, 11:44
Gender: Male

Re: tring to find out royal mails performance figures

Post by keithposty »

many thanks,absent minded

my i ask how long my royal mail ,com has been running
fishtank
Posts: 19732
Joined: 28 Sep 2007, 17:22
Gender: Male

Re: tring to find out royal mails performance figures

Post by fishtank »

keithposty wrote:many thanks,absent minded

my i ask how long my royal mail ,com has been running
Unofficially about 3 weeks.
Officially...Thursday 17 November.
good times, bad times you know I've had my share
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POSTMAN
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Re: tring to find out royal mails performance figures

Post by POSTMAN »

Official launch a couple of days ago,Fish posted it up Oct 30th,possibly been online a bit before that.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
fishtank
Posts: 19732
Joined: 28 Sep 2007, 17:22
Gender: Male

Re: tring to find out royal mails performance figures

Post by fishtank »

Keith...QofS reports.

http://www.royalmailgroup.com/how-were- ... ce-reports" onclick="window.open(this.href);return false;
good times, bad times you know I've had my share
keithposty
Posts: 918
Joined: 22 Feb 2011, 11:44
Gender: Male

Re: tring to find out royal mails performance figures

Post by keithposty »

many thanks people
Grinder64
Posts: 245
Joined: 28 Oct 2009, 17:54
Gender: Male

Re: tring to find out royal mails performance figures

Post by Grinder64 »

I was naively thinking that the 'spin cycle' link on their homepage would be something of a whistleblowers' page, something to counteract the lies and obfuscation that is regularly trotted out from the top tier ("falling mail volumes" springs to mind). But I clicked on it and of course it's pure tokenism, just another propaganda tool of Moya & her overpaid, underworked flunkies up there in la-la land. I'm grateful that this site exists to redress the balance and give the shop floor view of the sordid realities that are duly swept under the carpet regarding RM and it's top-down failings and shortcomings.
You do the work, they get the loot. The men with the smiles and the 3 piece suits.
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POSTMAN
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Re: tring to find out royal mails performance figures

Post by POSTMAN »

They work Sundays! Has just been updated. :crazy:
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
fishtank
Posts: 19732
Joined: 28 Sep 2007, 17:22
Gender: Male

Re: tring to find out royal mails performance figures

Post by fishtank »

Talking about spin...
Who we're reaching
Customers who use Twitter are often those who buy goods online, and that's why we work so hard to meet customer demand via this channel.

We use Twitter to spot opportunities to help and signpost people to further information, such as pages on our website.

Here are some typical customer comments:

@RoyalMail Can I just say publicly how good, jolly and cheerful the posties in Kings Heath, S Birmingham are. Always very good & appreciated :left:

@RoyalMail Thanks for great & hassle-free special delivery service. Posted 24/10 @3.30 delivered by 9.00 next day. Perfect. No worries! :left:

@RoyalMail Hi. Just wanted to say thank you for the excellent and prompt service you have provided me with today. :left:

I have to give top marks to @RoyalMail and their Twitter customer service. Never seen anything like it! :left:


Random 4 tweets from yesterday....

@royalmail no post delivered at all to EH3 today or the last few days. Even missing regular magazines. Is there a strike? :funneh

@RoyalMail I've sent an email before about how post is stuffed through our letter box and how books are bent over, therefore ruining them :funneh

@royalmail. Well done you've managed to take a week not to deliver important Docs I sent 1st class recorded. #whereismyletter #useless :funneh

@royalmail does a tracked delivery item usually take 3 days to b delivered? Tracking online says same thing everyday :( :funneh
good times, bad times you know I've had my share
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POSTMAN
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Re: tring to find out royal mails performance figures

Post by POSTMAN »

:chuckle
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Carp
Posts: 119
Joined: 19 Aug 2011, 22:00
Gender: Male

Re: tring to find out royal mails performance figures

Post by Carp »

Reference the EH3.I do know that they were ready to strike last Week due too high volume of mail and packets with the on going lapsing on top of it.Suddenly us other Eh postcodes or some at least have been told we might lapse on the Monday and Tuesday instead of every day. :Very Happy Well done Eh3 at least yous are united :Applause