Use of Twitter to let customers know where you are

[muzzy]

Im expecting most of you to view this idea as lame, especially if you have never used Twitter, but here goes.....

Was thinking, with so many using twitter these days, even Royal Mail customer services....

Posties on regular rounds, with smart phones...
Send a tweet out when leaving the office to go off on your round, brief information to say how heavy the load is today and your expected finish time.
If someone is waiting on an important parcel, they could tweet back asking where you are and how long until you get to their house.
If they are going out, they could tweet you asking your location and come and find you to collect a parcel off you as long as they have 2 proofs of address on them.

Obviously they would need to know about it and your twitter username, so you would put cards through every door on our round the week before. (obviously funded by RM)

Technology is there to be used and embraced and im sure the general public would love this kind of service.

Another option, could be to have a round ID and password (kept in each rounds log book) for every round in the office, so if you are covering a different round you would just login on that rounds twitter account for the day, keeping the service going on the regulars day off.

flame jacket is now on......

[DGP1]

I've a better idea, give us all bigger vans with some sort of serving hatch, when we go into a street we play a little tune (Greensleeves or similar) and the people come out and get their post and packets...................................I'm now off to Dragons Dens to see if I can get my idea a little capital

[fishtank]

[AnotherLimey]

Postman@Customer Just left the office 10.36 am
Customer@Postman your late?
Postman@Customer just started second bag! 11.15am
Customer@Postman Did you just put that rubish through my door? I TOLD you no JUNK mail FFS!
Customer@Postman Hi number 47 Thingy ST here, can you shut my gate in the future?
Postman@Customer Bags are late, will do my best to catch up! 11.59am
Customer@Postman POSTMAN!! you have just put a card through my door stating i was not in when i clearing was, you did NOT knock the door!
Postman@Customer Getting there,only three bags to go, will be with you soon 13.01pm
Customer@Postman WTF! my Special delivery was to be delivered no later than 1pm!!!
Postman@Customer just a quick note to those in quality ST it's gone 3pm and i have to pick my kids up so you will have to wait until tomoz for your mail, sorry :(
Customer@Postman You C..T!!

Cant wait, good idea:)

[POSTMAN]

LOL,you've surpassed yourself Muzz.

[fishtank]

Customer@Postman: I've left the back door open,he won't be back until tonight,i'll be upstairs waiting.xx
Postman@Customer: I'm the floater love but...in for a penny...

[muzzy]

If any follow RM customer services, the conversations on there aren't so dis-similar!

[POSTMAN]

If any follow RM customer services, the conversations on there aren't so dis-similar!

What! Back door action!

[DGP1]

If any follow RM customer services, the conversations on there aren't so dis-similar!

What! Back door action!

Off to the naughty room with you.........................I'll show you some back door action

[pickaname]

With 900+ drops some of my ex colleagues will be tweeting more than delivering.

Sorry but this is a bad idea.

What next? GPS nanochip applied to each letter so customer can track it anytime anywhere?

You heard it here first!

ps. that idea is now my intellectual copyright ok?

[muzzy]

Might be nice to have this put as a poll in the customers forum. Given 3 options, good idea, bad idea, not bothered

I'm sure most on here would come up with a reason not to to use it, afterall people don't like change, however it's a customer service business like it or not, so I'm guessing the (younger) public would greet such a service.

As a customer of RM who gets a lot of packets, I'd certainly use it

[pickaname]

Might be nice to have this put as a poll in the customers forum. Given 3 options, good idea, bad idea, not bothered
however it's a customer service business

its just a public service imho

[RTP]

Postman@Customer Just left the office 10.36 am
Customer@Postman your late?
Postman@Customer just started second bag! 11.15am
Customer@Postman Did you just put that rubish through my door? I TOLD you no JUNK mail FFS!
Customer@Postman Hi number 47 Thingy ST here, can you shut my gate in the future?
Postman@Customer Bags are late, will do my best to catch up! 11.59am
Customer@Postman POSTMAN!! you have just put a card through my door stating i was not in when i clearing was, you did NOT knock the door!
Postman@Customer Getting there,only three bags to go, will be with you soon 13.01pm
Customer@Postman WTF! my Special delivery was to be delivered no later than 1pm!!!
Postman@Customer just a quick note to those in quality ST it's gone 3pm and i have to pick my kids up so you will have to wait until tomoz for your mail, sorry :(
Customer@Postman You C..T!!

Cant wait, good idea:)

[fishtank]

Muzzy...without going into the flaws too much and there are one or two ...they won't even give us a cheap basic mobile to phone the office with so wtf are we going to be tweeting/twittering/whatever on?

[muzzy]

Muzzy...without going into the flaws too much and there are one or two ...they won't even give us a cheap basic mobile to phone the office with so wtf are we going to be tweeting/twittering/whatever on?

You dont own a mobile? Wow, how do you phone in specials not delivered?

You can actually use twitter via text messages