, the manager says phone customer services, customer services (when you finally find the phone number, between the Holy Grail and the Lost Ark of the Covenant) wants your bank details before continuing. When I moved last, many years ago, my old lino just took down my details and that was it. We don't have any perks left except this and keepsafe, so I'm going to use it......well provided I don't end up throwing my telephone through my laptop in frustration.