work time coach

[mamwebb]

hi , my dom as asked me to be the coach in our office, could any one tell me what role i would do and any advice on what not to do, thanks

[gideon 60]

30 quid a week extra but you will earn it, you,ll need to know everything about everything, and they,ll use you as a psueado manager

[fishtank]

hi , my dom as asked me to be the coach in our office, could any one tell me what role i would do and any advice on what not to do, thanks

Activities/Role

There are a number of generic activities that coaches will be required to undertake, others will depend on which unit/function they are based.

Generic

• Ensure all new entrants receive their work area/pipeline familiarisation training from Day 2.
• Demonstrate to New Entrants what needs to be done on the job, with the New Entrant shadowing if necessary.
• To Coach and provide additional support on an individual basis where performance is identified to be below the required standard.
• Coaching and support for apprentices with their workplace assignments.
• Refresher training where skills/knowledge gaps are identified.
• To communicate hazard boxes and ensure sorting accuracy.
• Re–training for individuals where they have been away from the job or task for a period of time.
• Coaching as a result of new products and change programmes.
• Job change training for employees who have transferred from other functions/shifts.
• Work closely with bookroom staff to ensure that unit skills registers detail the training and re-training that has been given to employees.
• Monitor progress of new employee(s) utilising the learning record.
• Help New Entrants to compile the Learning Record with the Manager to identify progress towards achieving competence in all standards.
• Assist apprentices to complete documentation associated with their work place assignments and training/programme log.
• Liaise with managers to enable them to complete trial documentation and assessment of competence of new entrant to time.
• Offer on-going advice and support to New Entrants to ensure a continuing “welcoming” feeling into Royal Mail by helping to bridge competency gaps and fix problems.
• Co-ordinate with Unit Managers, New Entrants and experienced employees regarding training and the provision of uniform etc.
• Advice and guidance to new/less experienced employees and to experienced employees if requested.
• Additionally coaches may assist to run WTL sessions where there is a training requirement e.g. run refresher Material Handling courses.
• Making themselves available to New Entrants and apprentices throughout their induction/training periods so support can be given to ensure issues can be quickly addressed.
• Coaching short-term resource (i.e. casual/agency staff) where they are required to respond to fluctuating resourcing demands.

Delivery

• Liaise with Managers, the local CWU and the Bookrooms to plan in advance that walks are made available for New Entrants for a period of 6 weeks wherever possible.
• Provide New Entrants with their initial delivery training at their place of work from Day 3 with the New Entrants shadowing the Coach on a walk.

• Where there is more than one New Entrant commencing in the same week Coaches will be required to provide a suitably experienced individual that the New Entrant can shadow. These individuals will receive the daily non-school training allowance for each day they are assisting with the Delivery Coaching.
• Demonstrate all of the other aspects/operational tasks required in delivery.
• Inward sorting coaching to new and existing employees.

Mail Centres/Processing

• Coaching as a result of change programmes or new technology (e.g. ensuring all mail is segued correctly in the Meter and PPI areas to achieve maximum throughput of automation).
• Outward and secondary sorting coaching to new and existing employees.
• Coach and support newly trained machine operators where required.

Distribution, Collection Hubs and Network

• Demonstrate all of the aspects/operational tasks required in the Distribution and Network function.
• Explain all of the various procedures/responsibilities for collection drivers as appropriate.


7. Duty/Operational Arrangements

Workplace Coaches will still be required to perform normal operational grade duties when not required for Coaching/Training.

7.1 They will however be Coaching full-time during Week 1 of a New Entrant or Apprentice being employed and it is recognised that depending on an individual’s capability this may on occasion be extended.

7.2 They will also be a more concentrated need for Coaching when individuals require their sorting training.

7.3 The content of a Coaches normal operational duty will therefore be adjusted/flexed to enable them to have adequate time to be available without difficulty and any adverse effect on service. It is accepted that their Coaching responsibility will always take priority.

7.4 It is also recognised that there may be times when the Coach will be required to work outside of their normal attendance pattern (e.g. to assist an Apprentice on a workplace assignment etc). Where this occurs and the hours performed exceed their conditioned hours the Coach will be given the choice of overtime or time in lieu.


8. Maintaining Standards

To ensure the approach/required training standards are maintained and Coaches themselves are provided with support quarterly meetings of the Coaches in each AGM area will be held with a Regional Trainer. The aim of these meetings will be to exchange experiences, difficulties and training solutions.

[TeeferTiger]

30 quid a week extra but you will earn it, you,ll need to know everything about everything, and they,ll use you as a psueado manager

£30 pro rata depending upon your contract.

You'll be basically used and abused by the manager to do whatever they can't be arsed to do.

The bottom line of WPC is you're there to do whatever the manager asks you to do. Regardless of the guidelines n stuff. If you won't do them, they'll find somebody else who will for the same money.

But if you want to give it a go, then go for it :)

[not me]

30 quid a week extra but you will earn it, you,ll need to know everything about everything, and they,ll use you as a psueado manager

I think that would be office dependent
for ours its money for old rope
they do their deliveries and thats it

[countyboy]

30 quid a week extra but you will earn it, you,ll need to know everything about everything, and they,ll use you as a psueado manager

£30 pro rata depending upon your contract.

You'll be basically used and abused by the manager to do whatever they can't be arsed to do.

The bottom line of WPC is you're there to do whatever the manager asks you to do. Regardless of the guidelines n stuff. If you won't do them, they'll find somebody else who will for the same money.

But if you want to give it a go, then go for it :)

Well im not so sure,,After about ten months with RM our coach was pointed out to me as the bloke you hand your order form into for the new uniform,,,!! Nice work...

[TeeferTiger]

30 quid a week extra but you will earn it, you,ll need to know everything about everything, and they,ll use you as a psueado manager

£30 pro rata depending upon your contract.

You'll be basically used and abused by the manager to do whatever they can't be arsed to do.

The bottom line of WPC is you're there to do whatever the manager asks you to do. Regardless of the guidelines n stuff. If you won't do them, they'll find somebody else who will for the same money.

But if you want to give it a go, then go for it :)

Well im not so sure,,After about ten months with RM our coach was pointed out to me as the bloke you hand your order form into for the new uniform,,,!! Nice work...

I wish that's all I had to do... Although I'm not being paid for it any more so I'm past caring...

[BELIAL]

I got the impression that workplace coaches were just paid strikebreakers. You know ,pick a "gobby office face" ,slip them a bung ,and nudge nudge, wink wink ,hope they swing a few office dimwits, cos we don't want to risk £30 do we Might not be true everywhere ,but I can promise you it does go on

[Judgee]

Basically you get paid £30 a week extra and when a new recruit comes along you get someone to do half you walk all week long... at least that's what our WPC does!

[wee jock]

we have,nt had a wpc for 3 years . dim says royal mail dont do it any more , is this true or is he just trying to save the pennies again ?

[clashcityrocker]

This is sad.
If you read the manual it is all good stuff.
We need to address the problems of newstarts, give them proper training, give them a walk for 6 weeks, stop wasting time and effort on training only to see the newstarts struggle and leave.
It is all good stuff. Why then is the reality so different? The £30/week is to be a Workplace Coach not to occasionally have someone do half your walk for you.
If the trainers aren't training properly then they ain't entitled to the money.
(And it also says if someone else is asked to coach other than the recognised WPC due to more than one new entrant in the same week, that person is entitled to payment as well.)

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[pyphon]

ours does fook all, last time we had a new starter they got me to train him on a round.

[fishtank]

Everybody complains that their rep does f**k all.
Everybody complains that the workplace coach does f**k all.
No-one does anything about it...

pyphon.....did you receive the daily training allowance?
Did you question why your wpc wasn't training this new entrant?
or were you just overcome with excitement at the idea of splitting your walk in half and sodding off home early?

[TeeferTiger]

I did a lot for my pennies. And I trained new starters (which we had a lot of incidentally). And I trained several offices in the area on how to use the PDAs. And I did all the walk logs. And I did shed loads more stuff that wasn't in the "brochure". All for less than £30 because it's pro rata.

More fool me I guess as none of that was appreciated by my colleagues or my manager. So, you're damned if you do work for your money, and you're damned if you don't.

[pyphon]

home early is enough for me, and course, but said person is lazy,