Parcel gone missing.

[smok3y666]

Anyone help? I had a satellite box coming from eBay, it was supposedly delivered on Saturday morning at 10:47 a.m and signed for by someone who didn't even bother to make it look like my surname. I have contacted the local DO who are doing/have done all they can. Where do I go now? I'm trying to get through to customer services at Festival Park here in Stoke but everything is just automated messages.

[POSTMAN]

Was it recorded/reg,what did the DO say?

[smok3y666]

Recorded delivery. Posted Friday 4th delivered to somewhere on the 5th. DO are trying to contact the driver. RM Customer Services have more or less said tough, it's been signed for but they are emailing the DO manager.

Even my postie says it's more than likely been nicked as there's that many bag carriers in his DO now.

[richystran]

Maybe to postman signed it himself and put it in your shed or something (not that he should do that, unless authorised, and you are aware of the arranged safeplace), have you checked everywhere? Failing that he/she has abvioulsy delivered to wrong address!

[labbloke]

[quote="smok3y666"]Recorded delivery. Posted Friday 4th delivered to somewhere on the 5th. DO are trying to contact the driver. RM Customer Services have more or less said tough, it's been signed for but they are emailing the DO manager.

Even my postie says it's more than likely been nicked as there's that many bag carriers in his DO now.[/quote]

This makes my blood boil,as a 'bag carrier' who works bloody hard trying to put some bread on my families table, I find I am not only fighting RM but the stinking attitude from some of my brothers and sisters.

I

[POSTMAN]

Can't see it being a walker.i mean a satellite box! Or is it one of them small freeview thingies.

[smok3y666]

It is a small box, a DM500S. On the track and trace screen where it says Printed Name is my surname and the signature does not match in any way shape or form what my surname is. I have no safe place arranged with the postie, everywhere that can be checked has been checked and neighbours asked. The parcel was delivered by a driver, not a walker.

[labbloke]

It is a small box, a DM500S. On the track and trace screen where it says Printed Name is my surname and the signature does not match in any way shape or form what my surname is. I have no safe place arranged with the postie, everywhere that can be checked has been checked and neighbours asked. The parcel was delivered by a driver, not a walker.

So why the mention of bag carriers then, just trying to be controversial then.

Do you know I,ve heard of a customer or two who have sworn blind that they did not receive their recorded items, also stating that the signature is not theirs, and the posties concerned are people I would trust with my life.

Somehow these people just melt away when the involvement of the police is mentioned.

Of course no parallels between those scamsters and yourself are meant by myself.

But you can see how a generalisation is a dangerous thing.

[smok3y666]

My postman mentioned the bag carriers to me. He said there's too many bag carriers at his depot and one of them has probably nicked it. The police will be informed by myself. I've paid for the item and I want to know where it is.

Make no mistake, I am not your brother, just because you work for RM doesn't mean you aren't a thieving twat.

[labbloke]

There we go, we finally get to the real truth, a very nasty individual indeed.

[TrueBlueTerrier]

My postman mentioned the bag carriers to me. He said there's too many bag carriers at his depot and one of them has probably nicked it. The police will be informed by myself. I've paid for the item and I want to know where it is.

Make no mistake, I am not your brother, just because you work for RM doesn't mean you aren't a thieving twat.

Then your postman is an idiot and it looks like you don't understand the term bag carrier.

DM500,Dreambox 500S (DM500S) Dimensions(L x W x H): 195x130x40mm Weight: 1.5KG - and thats just the box - if you include the packaging and extras then a "bag carrier" would not even get access to it, and a postie nicking and putting in his pouch is beyond belief it would be a bit obvious.

Yes inform police and if it has been nicked I hope the thief is caught and prosecuted, but you and your postman making sweeping statements about bag carriers is sickening and unjustified. Would it be justified it I said all PFWW drivers are strike breakers because they drop packets at POs when they are on strike - of course not because they don't as a rule, I only saw one do it and its unfair to make a generalisation based on one incident.

BTW - Bag Carriers make up probably 80-90% of the workforce of a DO - so you have just insulted a vast majority of the people on this board - see that's what I meant by you not understanding the term. If you postie meant "Way siders" or Delivery Only (no sorting or prepping) then they either don't go into the office to have an opportunity to nick stuff, or they are in there for such a short time that if they were seen wandering it would raise too many suspicions.

[IloveMYredTROLLEY!]

Anyone help? I had a satellite box coming from eBay, it was supposedly delivered on Saturday morning at 10:47 a.m and signed for by someone who didn't even bother to make it look like my surname. I have contacted the local DO who are doing/have done all they can. Where do I go now? I'm trying to get through to customer services at Festival Park here in Stoke but everything is just automated messages.

For the record, Royal Mail can let anyone sign for an item who answers the door to them and this person is expected to print and sign their own name, not impersonate the intended receiver eg. my better half can sign for a recorded parcel with her name/signature when the parcel is meant for me.

So, having clarified that, do you want to tell us about any flat-sharing housemates (who you basically "don't know from Adam")? One of my customers recently had to instruct his bank to hold all items for him, as he had a bank card "disappear" (plus several other items go mising) in a house-share situation, where individual rooms were let...

[gundog140]

The parcel probably wasn't even delivered by RM. I'm on rural delivery and have noticed courriers, in particular Home Delivery Network doorstepping parcels and in many cases at the wrong address. These days with so many different company logos on mail and parcels it's difficult for the customer to know whose foul up it is... invariably i'll find one of those cleo customer complaint things are for a parcel thats been absolutely nothing to with me.

[Wiggins79]

This reminds me of a situation I found myself in a few years back. It was one of those wonderful British days when it was bucketing it down with rain for the entire delivery length. I was my last bag and had a recorded letter for a house. I knocked on the door and rang the doorbell (I always do both as quite often you find people either ignore or "fail" to hear their doorbell, or it even doesn't work). After standing in the pouring rain for a minute I wrote out a red card, which wasn't easy as the rain was making it impossible to actually write anything. After struggling with this, pushing the card through the door, getting on my bike and setting off back up the drive, just as I'm back on the street again a figure emerges from the house in his dressing gown and asks "were you just knocking?" Sometimes I'm willing to give people the benefit of the doubt and maybe they are working nights/ shifts, but I knew this chap didn't do that. Anyway, not best pleased with him in my anger I thrust the sheet for him to sign, which he deliberated over for another 2 minutes as I continued to get soaked. Gnashing my teeth to stop me calling him something we'd both regret I grabbed the sheet back off him, gave him the recorded letter, and then making a huge mistake, left him forgetting to ask for the p739 back.
2 weeks later I get a phone call whilst out on delivery from the SPDO I work out of with the subpostmistress asking me what I had done with a recorded letter for said house as Mrs. Soinso has just come in with a p739 in your handwriting. It took me a while to reckon up what had happened ( and bear in mind, I cover 5 different rounds as the day off relief) when I remembered and explained that they had had and signed for the item and that the card had been pushed through the door before they answered. The woman claims no such thing happened. I then go into minute detail about how I remember the situation quite well as it really p**d me off, especially as the bloke appeared at the door in his dressing gown after 12pm. The blokes wife then claims that I was clearly making it all up as nobody in their house owned a dressing gown! She then goes on to accuse me of theft. Obviously the solution to this is to get a copy of the original sheet he signed, so after contacting the mail centre and my line manager we ask for them to send this out to us. This then takes them several weeks to do and numerous phone calls to remind them (thanks line manager- you useless sack of c**p), all the whilst this woman regularly comes into the post office and loudly asking what has happened about her letter that "that" postman has stolen from me? Finally the copy arrives and lo and behold there is the husbands signature on the sheet. The postmistress phones the woman up asks her to come and look at the sheet, and she then concedes that yes, it is her husbands signature. No apology, no grovelling for dragging my name through the mud, but a final gift as she left the PO: "but nobody has a dressing gown in our house" as though this somehow excuses all the s**t she and her family put me through. Ever since then, I've had to restrain myself from not posting dog or human excrement through their letterbox, as I felt I was never vindicated in the whole affair. Then a few months later, I had a packet for the same house and had to knock on the door again. This time, the wife answers the door dressed in- you guessed it- a dressing gown. I took one look at her and triumphantly say to her "Blimey- I though you didn't have any dressing gowns in your house!" She just looks at me gone out, clearly having no clue what I was on about or any memory of what she had said and done.
So, the lesson I took away from the whole affair was never trust the general public, and make sure you dot every I and cross every T when it comes to getting signatures and not letting customers keep hold of p739's. Glad to get that off my chest.

[dvbuk55]

Well lets assume the person who sent it was "shady", he provides you with a tracking number and the label has your name but the address is wrong hence your name is printed correctly but the signature doesn't tally. This has happened to my knowledge. What needs to happen is for the person who sent it to verify that he did indeed send the item to the correct address, he should have the counterfoil from the transaction if a private customer. It is quite simple for a delivery office to discover who delivered to your delivery on that day. I do not believe that customer services would give you the bums rush, it is not difficult for them to be understanding of your problem and they send an electronic email to the manager of the delivery office which must be actioned within 24 hours.