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re-directions and surcharges

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
kimski1976
Posts: 95
Joined: 31 Aug 2010, 20:57
Gender: Male

re-directions and surcharges

Post by kimski1976 »

1. re-directions.

all the time letters come to our office, with the address scribbled out, and another next to it saying, plz re-direct to this address (which is different to the return address). what do you do. possible reasons. a. the guy couldn't be arsed putting a sticker on it so just wrote it on, or b. did the guy just run out of re-direction stickers and wrote on it because the DOMs couldn't be arsed requesting more in. or c. is it somebody trying to actually get away without paying or d. there is no official re-direction but the written address on the letter is the persons new address.

i want to just return to sender or surcharge but there is a good chance it could be an actual re-direction which a customer is paying for. your thoughts?

2. surcharges. does anybody else not surcharge NHS hospitals because you think when they pay for it its coming from the taxpayers pocket. i just surcharge private companies.
Hitcher
Posts: 1528
Joined: 20 Sep 2009, 09:59
Gender: Male

Re: re-directions and surcharges

Post by Hitcher »

Under the USO we have to redeliver anything as long as it's not from a business.
chrisj
Posts: 1883
Joined: 21 Dec 2010, 16:24
Gender: Male

Re: re-directions and surcharges

Post by chrisj »

Its most likely that the present occupier is forwarding a mail for a previous occupier or tenant.

As regards use of official redirection stickers, some posties are too lazy to reorder (mostly floaters that think it is not my round/job). Or stickers runs out - it happens, including it runs out and there is just a few days or weeks left... I tend to put the mail in the official redirection bag when there is no sticker and then write the address on the bag.

If the redirection is within the same office then postmen might just right the address on the letter and put it on your frame or let you know about it...

Forwarding mail is sometimes abused and I think they probably should all be charged or made to put a stamp on it. As for not surcharging govt, charitable, educational establishments or OAP, I think it is up to your conscience...
taurus88
Posts: 1259
Joined: 14 Aug 2010, 17:53
Gender: Male

Re: re-directions and surcharges

Post by taurus88 »

I sometimes run out of stickers and admittedly I write on the letter instead - it's usually a case of me having re-ordered stickers but them taking about a fortnight to turn up :no no. What difference does it make when I'm always delivering letters that have been unofficially redirected anyway? What's the point of having an official redirection, full stop?
wacko74
EX ROYAL MAIL
Posts: 1572
Joined: 04 Apr 2009, 20:35
Gender: Male

Re: re-directions and surcharges

Post by wacko74 »

I thought if the letter had been opened, then unofficially redirected by the house-holder then we can surcharge it?
gundog140
Posts: 35
Joined: 05 Feb 2011, 14:31
Gender: Male

Re: re-directions and surcharges

Post by gundog140 »

taurus88 wrote: What difference does it make when I'm always delivering letters that have been unofficially redirected anyway? What's the point of having an official redirection, full stop?
I agree. We are no longer allowed to arrange unofficial keepsafes with customers as it is deemed as a loss of revenue. I wonder how much money is spent reprocessing/delivering unofficial redirections.
Secondly, I've noticed where people have an official redirection and maybe don't like the look of something that has been forwarded onto them, they will write gone away on it and stick it back in the post. This goes through the system again returning to yours truly to be returned to sender with a red sticker on it.
arnold cheshire
Posts: 5309
Joined: 14 Oct 2010, 21:28
Gender: Male
Location: england

Re: re-directions and surcharges

Post by arnold cheshire »

kimski1976 wrote:1. re-directions.

all the time letters come to our office, with the address scribbled out, and another next to it saying, plz re-direct to this address (which is different to the return address). what do you do. possible reasons. a. the guy couldn't be arsed putting a sticker on it so just wrote it on, or b. did the guy just run out of re-direction stickers and wrote on it because the DOMs couldn't be arsed requesting more in. or c. is it somebody trying to actually get away without paying or d. there is no official re-direction but the written address on the letter is the persons new address.

i want to just return to sender or surcharge but there is a good chance it could be an actual re-direction which a customer is paying for. your thoughts?

2. surcharges. does anybody else not surcharge NHS hospitals because you think when they pay for it its coming from the taxpayers pocket. i just surcharge private companies.
its allowed a free redirection under them circumstances as long as the envelope hasnt been opened :ncfo
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POSTMAN
SITE ADMINISTRATOR
Posts: 32784
Joined: 07 Aug 2006, 03:19
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Re: re-directions and surcharges

Post by POSTMAN »

2. surcharges. does anybody else not surcharge NHS hospitals because you think when they pay for it its coming from the taxpayers pocket. i just surcharge private companies.
Who are you to decide,and that is not a dig btw just making a point.
If you have to surchage you surcharge,it's not your or our job to weed what we want out.
Potential sacking there as well.
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It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
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The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Lounge Lizard
EX ROYAL MAIL
Posts: 9458
Joined: 06 Aug 2007, 21:54

Re: re-directions and surcharges

Post by Lounge Lizard »

POSTMAN wrote:
2. surcharges. does anybody else not surcharge NHS hospitals because you think when they pay for it its coming from the taxpayers pocket. i just surcharge private companies.
Who are you to decide,and that is not a dig btw just making a point.
If you have to surchage you surcharge,it's not your or our job to weed what we want out.
Potential sacking there as well.
The money they waste and their gross ineficiency means the NHS would be top of my list for surcharging. :Very Happy
No, second after the MoD. :shock: