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When do you have to say no to customers

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
music4essex
Posts: 717
Joined: 15 Oct 2009, 16:18
Gender: Female

When do you have to say no to customers

Post by music4essex »

I am having a little trouble with my dom at the moment over delivery issue,

I have been on my round for around 5 yrs but I also live on it so i know a lot of folks ,

Well this xmas a lot of folks are coming out and giving me cards and presents and this has been happening a lot this week :Very Happy
With the snow it is taking me a little longer to do my delivery, now do you say sorry cannot stop as management don't like it:oops: or say thanks a few words and on you go.

Essex mum cannot wait for saturday to come I have had enough of this shite of a dom and RM 21yrs and cannot belive I have succumbed to this,
Essex mum you guys at the moment are keeping me sane lol
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Hitcher
Posts: 1528
Joined: 20 Sep 2009, 09:59
Gender: Male

Re: When do you have to say no to customers

Post by Hitcher »

What's management got to do with it? Are they watching you deliver?
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postmanplod69
Posts: 146
Joined: 04 Sep 2007, 21:52
Location: at my frame

Re: When do you have to say no to customers

Post by postmanplod69 »

Say Thanks and have a quick chat and on you go, customers know you are busy but its polite to stop and have a quick chat, your dom isnt doing your walk you are, ive done my delivery for 17 years and while i dont live on it i live in the same area my delivery took 4 hours 25 minutes today would have probably been 4 hours but for customers having a chat, have a great Christmas
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enzio
Posts: 379
Joined: 06 Mar 2010, 16:30
Gender: Male

Re: When do you have to say no to customers

Post by enzio »

it is only an i problem if you are puting over time in because you are having a chat. there are a few on my round that i stop and have a chat with but if i go over my time because i have stop for a bit for chat then i dont but in over time if i am over my time all though now we are working parkk and loop never have time to chat as if you do you asking the the other postman to do more work then you :oops:
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rhino49
EX ROYAL MAIL
Posts: 1644
Joined: 04 Jun 2007, 21:50
Gender: Male
Location: At home with my feet up

Re: When do you have to say no to customers

Post by rhino49 »

Shouldn't be a problem - I may book for extended through a heavy day or bad weather but if I am kept talking by my customers wishing to show their appreciation of a job well done then that is MY time and I don't claim for it - after all, at this time of the year the customers are paying me a lot more than Royal mail are !!!

We were told yesterday that our miserable scrooge of a company wouldn't even be standing us a christmas breakfast this year due to budgetary constraints - maybe it would have eaten into their bonuses.
We wish to serve - but we will not be servile
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mucker
MAIL CENTRES/PROCESSING
Posts: 605
Joined: 25 Oct 2007, 14:12
Gender: Female
Location: cloud cookoo land

Re: When do you have to say no to customers

Post by mucker »

music4essex wrote:I am having a little trouble with my dom at the moment over delivery issue,

I have been on my round for around 5 yrs but I also live on it so i know a lot of folks ,

Well this xmas a lot of folks are coming out and giving me cards and presents and this has been happening a lot this week :Very Happy
With the snow it is taking me a little longer to do my delivery, now do you say sorry cannot stop as management don't like it:oops: or say thanks a few words and on you go.

Essex mum cannot wait for saturday to come I have had enough of this shite of a dom and RM 21yrs and cannot belive I have succumbed to this,
Essex mum you guys at the moment are keeping me sane lol
Ignore your Dim,carry on regardless :arrrghhh :arrrghhh
"I have opinions of my own –strong opinions– but I don’t always agree with them"

Always Tell The Truth. If You Can't Always Tell The Truth,Don't Lie

"2010 And Beyond" The Year Of The Pay Cut...£3.01 Sub's For The Worst Deal In CWU History...
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Lounge Lizard
EX ROYAL MAIL
Posts: 9458
Joined: 06 Aug 2007, 21:54

Re: When do you have to say no to customers

Post by Lounge Lizard »

The problem I've got is all the whisky, wine, chocolates and biscuits I'm given at this time of year - it would be impossible without a van. :Very Happy
And it's just as well most give cash instead. :nana
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krussel
Posts: 5300
Joined: 26 Jan 2009, 18:03
Gender: Male
Location: Out on the streets.

Re: When do you have to say no to customers

Post by krussel »

I think that the human part of the job by stopping for a quick chat is prob the only thing going for it this year. Ive just slogged around over 6 hrs and prob had half a dozen quick chats (2-4 mins). One old dear was nearly in tears when i told her i was changing walks.

Just carry on girl dont let them ruin your job anymore :dance
Rows of houses all bearing down on me........I can feel their blue hands touching me.......All these things in all positions.........All these things will one day take control..........
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Lounge Lizard
EX ROYAL MAIL
Posts: 9458
Joined: 06 Aug 2007, 21:54

Re: When do you have to say no to customers

Post by Lounge Lizard »

krussel wrote:I think that the human part of the job by stopping for a quick chat is prob the only thing going for it this year. Ive just slogged around over 6 hrs and prob had half a dozen quick chats (2-4 mins). One old dear was nearly in tears when i told her i was changing walks.

Just carry on girl dont let them ruin your job anymore :dance
"Ive just slogged around over 6 hrs " - The other day my delivery took 8 hours, 9 to 5, and that's after 3 hours sorting. :sad:
Too long a day by far and I should have cut off but somehow didn't. :shock:
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krussel
Posts: 5300
Joined: 26 Jan 2009, 18:03
Gender: Male
Location: Out on the streets.

Re: When do you have to say no to customers

Post by krussel »

Lounge Lizard wrote:
krussel wrote:I think that the human part of the job by stopping for a quick chat is prob the only thing going for it this year. Ive just slogged around over 6 hrs and prob had half a dozen quick chats (2-4 mins). One old dear was nearly in tears when i told her i was changing walks.

Just carry on girl dont let them ruin your job anymore :dance
"Ive just slogged around over 6 hrs " - The other day my delivery took 8 hours, 9 to 5, and that's after 3 hours sorting. :sad:
Too long a day by far and I should have cut off but somehow didn't. :shock:
Lounge i know were your coming from :sad: I think 8 hours would have been too much, it was getting dark and i was getting fed up :roll:
Rows of houses all bearing down on me........I can feel their blue hands touching me.......All these things in all positions.........All these things will one day take control..........
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DGP1
Posts: 15551
Joined: 07 Jun 2007, 20:39
Gender: Male
Location: Terminus

Re: When do you have to say no to customers

Post by DGP1 »

mucker wrote:
music4essex wrote:I am having a little trouble with my dom at the moment over delivery issue,

I have been on my round for around 5 yrs but I also live on it so i know a lot of folks ,

Well this xmas a lot of folks are coming out and giving me cards and presents and this has been happening a lot this week :Very Happy
With the snow it is taking me a little longer to do my delivery, now do you say sorry cannot stop as management don't like it:oops: or say thanks a few words and on you go.

Essex mum cannot wait for saturday to come I have had enough of this shite of a dom and RM 21yrs and cannot belive I have succumbed to this,
Essex mum you guys at the moment are keeping me sane lol
Ignore your Dim,carry on regardless :arrrghhh :arrrghhh
Sorry, did you say something because all I can see are 2 bouncy things :Very Happy
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
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meercat
Posts: 814
Joined: 21 Apr 2010, 16:15
Gender: Male

Re: When do you have to say no to customers

Post by meercat »

The solution I use for this is if I stop for a 2min chat I then go faster than normal for the next 10mins to make up the time. This works fine so long as you don't go dangerously fast and there is no impact on buisness. Having said that we are talking to our customers here and a lot of them are encouraged to use our services when we are friendly and helpful.
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1974golf
Posts: 2
Joined: 09 Dec 2010, 18:48
Gender: Male

Re: When do you have to say no to customers

Post by 1974golf »

all i can say on this is that the customers on my rural delivery think more of us thaN royal mail. i had a card and pressie off a customer today and in the card she had written" YOU POSTIES ARE TRUELY APPRECIATED , IT IS SUCH A SHAME ROYAL MAIL DONT VALUE THE SPECIAL SERVICE THAT YOU BRING TO US ,THE PUBLIC". So just carry on being the great postie you are after all the bonus off customers is far higher than what royal mail ever dish out.
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SWIM
Posts: 423
Joined: 11 Jan 2010, 20:33
Gender: Male

Re: When do you have to say no to customers

Post by SWIM »

ffs.
if you can't stop and chat to your customers at xmas...
chat away. :cuppa
'deal of the century' - dingo
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dwmc
Posts: 50
Joined: 18 Aug 2010, 05:06
Gender: Male

Re: When do you have to say no to customers

Post by dwmc »

just say something like this

"cheers for the card but can`t stop due to having to walk at 4mph" :Very Happy

they`ll understand and have a laugh at the same time
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