Rules regarding mail delivery.

[Spmcintyre]

Hey folks,

A customer recently complained that he wasn't getting any mail (He's a shop owner on my delivery).

His shop is never open and the only access point to post letters through is the gap in his shutter which is about 1 metre away from the door and letterbox of the property.

Because of this I had been marking his mail as "No Access" and returning them to sender for around 2 months or so.

My question is, what are the rules regarding this? I've always heard through word of mouth in my office that the mail must pass through the letterbox of the property in order for it to be regarded as secure and delivered.

Can anyone clarify?

Thanks in advance!

[marie]

His shop is never open and the only access point to post letters through is the gap in his shutter which is about 1 metre away from the door and letterbox of the property.

why don't you use the letterbox?


anyway, the way I was taught is - if there is no access, you have to keep attempting delivery for 7 days - and endorsing it every day - then you can start returning the mail to sender.

[estelle]

I think he can't reach the letterbox due to the shutter that's in the way? I've got a few places like that on my route, but because there is a 'gap' in the shutter - I post the mail through - that 'gap' is their attempt at giving you a letterbox, at least, that's my understanding.