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Lying to the customer!

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
bunkerland
Posts: 546
Joined: 11 Oct 2009, 21:40
Gender: Male

Lying to the customer!

Post by bunkerland »

You're on your delivery,having cut off the previous day,customers at the end of your delivery remark that they "didn't get any mail yesterday",so you explain why! They phone your manager to complain and he gives you a bollocking and tells you to use your common sense! :left:

So what is the correct protocol?
:hmmmm

My manager won't be specific about what "common sense" means, so he's no help!
Now i'm not good at lieing(not even sure how you spell it,is it lieing or lying?) I start to sweat,my eyes shift sideways and i look down at my shoes. My customers will smell a rat for sure :sad:

Maybees i pretend i is foreign and i know understandi them,nah,.....they know me so that won't work! I got an idea from Blackadder the other night,but would they believe that a giant hummingbird had swooped down and stolen their mail? In any case it still comes down to me lieing again doesn't it!

Perhaps Royal Mail could incorporate some tips on lieing to it's customers into it's training courses! ;liar I just don't know what to do any more,any advice?
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POSTMAN
SITE ADMINISTRATOR
Posts: 32784
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: Lying to the customer!

Post by POSTMAN »

:funneh
he gives you a bollocking
I'd love for that to happen to me. :evil/mad
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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coxie
EX ROYAL MAIL
Posts: 1336
Joined: 09 Oct 2009, 14:57
Gender: Male

Re: Lying to the customer!

Post by coxie »

sod it tell the truth, the managment of this company fk the job up so we can't complete it in time then they want us to lie for them so the customers don't find out lol
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clashcityrocker
Posts: 16685
Joined: 22 Sep 2009, 13:50
Gender: Male
Location: strummerville

Re: Lying to the customer!

Post by clashcityrocker »

If they ask why they got no mail yesterday, you just tell them it is because no-one likes them.
That wouldn't be lying, it would be being economical with the truth.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
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post_bitch
Posts: 913
Joined: 25 Jun 2010, 14:52
Gender: Female

Re: Lying to the customer!

Post by post_bitch »

just tell them there was a huge delay with a broken down van ... something like that so it got held back until today

you must under no circumstances tell the truth about money saving techniques

mind you its fun trying to explain that to a special delivery customer
clean and original ;) http://www.youtube.com/watch?v=WkkC9cK8Hz0" onclick="window.open(this.href);return false;
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axeman
Posts: 1733
Joined: 12 Jun 2007, 17:57

Re: Lying to the customer!

Post by axeman »

No you simply tell the truth no one can argue that that procedure is not the correct one . not your problem :no no
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smokerjim
Posts: 1921
Joined: 13 Jun 2007, 22:27
Gender: Male
Location: In a corner, thinking "I've picked a bad week to give up smoking..."

Re: Lying to the customer!

Post by smokerjim »

axeman wrote:No you simply tell the truth no one can argue that that procedure is not the correct one . not your problem :no no
And don't accept any crap from the customer if they expect you to work beyond your time....if they challenge you ( unlikely ), ask them back if they'd like to work 30+ mins past their time, EVERY day, irrespective of any other commitments ( family, health, etc), and the failiure of their supervisor to cover your duty so you can honour those commitments? If they work or are on benefits, they should understand & if they don't, f*ck 'em, tey don't care about anyone but themselves.
I don't suppose your mouth bleeds every 28 days, does it?

Mail delivery; those that can, do, those that can't, MANAGE!
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krussel
Posts: 5300
Joined: 26 Jan 2009, 18:03
Gender: Male
Location: Out on the streets.

Re: Lying to the customer!

Post by krussel »

Ive been in this situation. Ive simply said that i had run out of time and my manager should have been sending someone out to finish up on overtime. Iam really sorry etc and if you want to take it further then please phone the office and speak my manager. This normally works as iam sorry which is in fact true as i dont want to let them down.
Rows of houses all bearing down on me........I can feel their blue hands touching me.......All these things in all positions.........All these things will one day take control..........
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post_bitch
Posts: 913
Joined: 25 Jun 2010, 14:52
Gender: Female

Re: Lying to the customer!

Post by post_bitch »

im sorry but im not prepared to go that extra mile for this company any more :dance
clean and original ;) http://www.youtube.com/watch?v=WkkC9cK8Hz0" onclick="window.open(this.href);return false;
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post_bitch
Posts: 913
Joined: 25 Jun 2010, 14:52
Gender: Female

Re: Lying to the customer!

Post by post_bitch »

sorry but i need to deliver my lapsing - its more important than my own walk
clean and original ;) http://www.youtube.com/watch?v=WkkC9cK8Hz0" onclick="window.open(this.href);return false;
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REDLETTER
EX ROYAL MAIL
Posts: 748
Joined: 27 Oct 2008, 19:00
Gender: Male
Location: EX-ROYAL MAIL

Re: Lying to the customer!

Post by REDLETTER »

post_bitch wrote:just tell them there was a huge delay with a broken down van ... something like that so it got held back until today

you must under no circumstances tell the truth about money saving techniques

mind you its fun trying to explain that to a special delivery customer
If I mentioned that to my giro chasing customers their faces would go blank as if their brain had shutdown for a second! :Very Happy


Tell the truth, why cover for an inept company or DOM.
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post_bitch
Posts: 913
Joined: 25 Jun 2010, 14:52
Gender: Female

Re: Lying to the customer!

Post by post_bitch »

what i do is blame the full timers for everything..

"im just part time , the full timers make all the mistakes such as missorts as i just pick up the mail... there really mean to me and if im late it means they didnt throw in my walk which is why i have to cut off which is one hour earlier than a full timer gets paid up until as we are just expected to claim overtime instead which i dont want to do , here is the number for the office u can hav a chat with sumone there "

Then they jsut feel sorry for me and i get off ;)

:Very Happy
clean and original ;) http://www.youtube.com/watch?v=WkkC9cK8Hz0" onclick="window.open(this.href);return false;
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POSTMAN
SITE ADMINISTRATOR
Posts: 32784
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: Lying to the customer!

Post by POSTMAN »

post_bitch wrote:what i do is blame the full timers for everything..

"im just part time , the full timers make all the mistakes such as missorts as i just pick up the mail... there really mean to me and if im late it means they didnt throw in my walk which is why i have to cut off which is one hour earlier than a full timer gets paid up until as we are just expected to claim overtime instead which i dont want to do , here is the number for the office u can hav a chat with sumone there "

Then they jsut feel sorry for me and i get off ;)

:Very Happy
:funneh Bull s**t...
http://www.royalmailchat.co.uk/communit ... 5&p=308103" onclick="window.open(this.href);return false;
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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post_bitch
Posts: 913
Joined: 25 Jun 2010, 14:52
Gender: Female

Re: Lying to the customer!

Post by post_bitch »

Not saying they dont have a go at me .. but its usualy full timers faults... just takes a bit of turning them to believe it and its true so im not lying
clean and original ;) http://www.youtube.com/watch?v=WkkC9cK8Hz0" onclick="window.open(this.href);return false;
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postietaz
Posts: 271
Joined: 23 Sep 2009, 20:06
Gender: Male

Re: Lying to the customer!

Post by postietaz »

post_bitch wrote:im sorry but im not prepared to go that extra mile for this company any more :dance

dont you mean end of the fecking rainbow :crazy: :crazy:
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