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Surcharge a Family Member.

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
Eric Cantona
Posts: 365
Joined: 15 Jul 2010, 19:21
Gender: Male

Surcharge a Family Member.

Post by Eric Cantona »

A Mate of mine in my office is fuming over a incident last week.
Apparently the postie I am on about has a mother who is 86 years old and she received one of those grey cards through the door sometime last week saying not enough postage, £1.19p due for the letter and handling charge. :confused

So off he goes to the cage for his specials last week and he asks the Phg have you got the letter for his mother, phg comes back and say’s £1.19p. Postie goes mental and speaks to the manager, manager says “you have to pay the fee” postie say’s to manager everyone else gets them free that lives on the office route, managers say’s that’s theft and could lead to a postie loosing his job. :crazy:

The postie tells me many a time he went over on his walk and never claimed. He also say’s he phones in his specials after 1 30pm.
This is what I call swings and roundabouts, surely the Royal Mail could have turned a blind eye at this and gave it to the lad.
Postie tells me no more going over, no more using his phone, and he is returning his Christmas stamps this year, he tells me we get redirection free, mail hold free, but they would not release a letter for his 86 year old mother.
I have seen posties posting stuff free to company’s and councils by not putting stamps on, and one phg redirects his brothers mail. :whistle
Postie said its not the managers fault, he has to go by the book.
I think Royal Mail should say if its one of our own or family member waive the surcharge.

I found this amazing last week when all the profit Royal Mail made. Postie said he was writing to the papers, I said think about it before you do it, R.M will be gunning for him.
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POSTMAN
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Re: Surcharge a Family Member.

Post by POSTMAN »

PHG is a w****r,end of!
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
not me
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Re: Surcharge a Family Member.

Post by not me »

i always used to write off charges for staff,mates of staff etc
i once went to pick one up for the mrs from our local DO (i dont live under my DO's area)
in full RM uniform and got charged :roll:
DGP1
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Re: Surcharge a Family Member.

Post by DGP1 »

I know in my office Revenue Protection are tracking all the surcharge items now, every one has to be accounted for by the PHG either by money or returning the item.
Personally speaking, if someone is stupid enough to send me a letter that doesn't have enough postage on it then I would send it back to them and get them to send it again.
I'm preparing myself for the zombie invasion, rule number 1 - Cardio
smelly_cat_lady
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Location: On the delivery office floor looking up shorts

Re: Surcharge a Family Member.

Post by smelly_cat_lady »

What gives me the pip is that over Christmas last year, our DO had soooo many grey cards with excess charges the 'hard working' admin team (non-walkers i might add) were too busy to write them out and take the money so they had an amnesty for 2 weeks. So, RM can do it but only when it suits them :crazy:

We also have a hospice in our DO and the walker often pays the cards out of his own pocket

Maybe you should have waited till the dick splash PHG was having a day off from picking peanuts out of his poo and asked his holiday cover? :Very Happy
gb93
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Re: Surcharge a Family Member.

Post by gb93 »

I am sure i heard a few weeks back that there was a new system in place for surcharges which PHGs had to follow which accounted for every penny and everything had to match up.
Might explain why this happened, OH FOR THE GOOD OLD DAYS :sad:
This ain't no baseball game, you get only one chance and you blew it.
dazzlin72
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Joined: 25 Jan 2010, 13:56
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Re: Surcharge a Family Member.

Post by dazzlin72 »

How do RM determine by how much an item is underpaid anyway? For example we've all seen the surcharge cards for £1.01, so the item was underpaid by 1p, and then are charged £1 to retrieve.
That, on top of all the rediculous savings is how RM made £404 million profit!
Kevin Manchester
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Re: Surcharge a Family Member.

Post by Kevin Manchester »

gb93 wrote:I am sure i heard a few weeks back that there was a new system in place for surcharges which PHGs had to follow which accounted for every penny and everything had to match up.
Might explain why this happened, OH FOR THE GOOD OLD DAYS :sad:
That may be right what you say, the phg in my office used to eat three pies for dinner every day, now he is having one sandwich from home, makes one wonder did they buy their dinner out of it years ago. There was no record of how much they took , just on trust. allegedly of course.
TeeferTiger
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Re: Surcharge a Family Member.

Post by TeeferTiger »

RP now want you to fill in a form to say how many you're received, how many are NCF, how many collected, etc etc

I've been charged for a surcharge before now, xmas card from my Uncle. My card with my parent's in the same envelope. It was that manager that I've had problems with though so no surprise there then.
Does this rag smell of chloroform to you?
Eric Cantona
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Re: Surcharge a Family Member.

Post by Eric Cantona »

Aprilaydee wrote:RP now want you to fill in a form to say how many you're received, how many are NCF, how many collected, etc etc

I've been charged for a surcharge before now, xmas card from my Uncle. My card with my parent's in the same envelope. It was that manager that I've had problems with though so no surprise there then.
RP now want you to fill in a form to say how many you're received, how many are NCF, how many collected, etc etc
You have lost me there??? RP? NCF?
REDLETTER
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Re: Surcharge a Family Member.

Post by REDLETTER »

Had 2 today, one was totally wrong, correct postage for a "large" packet. sought further advice higher up the food chain and was told to post it.

We have to write our own cards out! and the letters/small packets are kept on the floor in a frame near the locker (no room inside) and we put the items in this frame that need charging! Any bod could take one out if the DO was empty!

Any IB out there, yes pathetic system for keeping "live" mail that the customer is paying even more to get!!! :arrrghhh

I do sometimes worry about RM and the slap-dash way it runs, then I wake up in the morning and get ready to go to the DO :shhhhh
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POSTMAN
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Re: Surcharge a Family Member.

Post by POSTMAN »

Eric Cantona wrote:
Aprilaydee wrote:RP now want you to fill in a form to say how many you're received, how many are NCF, how many collected, etc etc

I've been charged for a surcharge before now, xmas card from my Uncle. My card with my parent's in the same envelope. It was that manager that I've had problems with though so no surprise there then.
RP now want you to fill in a form to say how many you're received, how many are NCF, how many collected, etc etc
You have lost me there??? RP? NCF?
RP is Revenue Protection,any takers on NCF...

http://www.google.co.uk/search?hl=&q=NC ... 8&ie=UTF-8" onclick="window.open(this.href);return false;
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Kevin Manchester
Posts: 25
Joined: 29 Oct 2009, 08:36
Gender: Male

Re: Surcharge a Family Member.

Post by Kevin Manchester »

I Had a couple in the 60s on my walk recently they lost their son very sudden so sympathy cards starting arriving in bulk, I noticed a grey surcharge card in the frame one day so I explained to the PHG about the death in the family he said post it.
The horrible thing was the Woman came out after me and shouted "hoy we are in" I had to go back and explain what the charge was for, she thought it was p739.
Two days after I delivered a Sympathy card with Paid wrote across it...
I felt so low, and still think about it every time I open their gate.. :arrrghhh
REDLETTER
EX ROYAL MAIL
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Re: Surcharge a Family Member.

Post by REDLETTER »

Kevin Manchester wrote:I Had a couple in the 60s on my walk recently they lost their son very sudden so sympathy cards starting arriving in bulk, I noticed a grey surcharge card in the frame one day so I explained to the PHG about the death in the family he said post it.
The horrible thing was the Woman came out after me and shouted "hoy we are in" I had to go back and explain what the charge was for, she thought it was p739.
Two days after I delivered a Sympathy card with Paid wrote across it...
I felt so low, and still think about it every time I open their gate.. :arrrghhh
You are the true face of Royal Mail, not the penny pinching part time board members, I take my hat to you for trying to do the right thing, sadly the business does not want or want to know about this type of customer.

I have a recently departed lady on my walk and the cards are coming through, I am waiting to see if this happens, If so I will go to the lino and explain the situation, if that didn't work the I'd go to the DOM, if that didn't work I'd make sure everyone in the DO knew what uncaring lot they are!

Thankfully not happen!
Mr Blonde
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Joined: 23 May 2007, 20:44

Re: Surcharge a Family Member.

Post by Mr Blonde »

Theres always two sides to this argument and whilst I think that we should turn a blind eye to friends and family it annoys me at the number of people who see the yellow stickers and still deliver them for free. Birthday cards etc are always a grey area, because of the size. Maybe RM should just forces with the manufacturers and sell them with postage paid envelopes?