Managing no overtime

[el_cartero]

How does a manager deal with a postman that suddenly says he wont work overtime wen his walk is upto 5 hours long? and previously they was adding onto the walk (because they thought he would just "do it)

meaning nearly a third of the frame wont be delivered every day.

PS - should i just leave it in the frame or jsut take it out and return.

and whats the best way to tell the manager the bad news

[fothsn]

You need to inform the manager asap, leave it in and or just bring it back will result in wilful delay and instant dismissal. If you are going past the contracted hours you signed to ie no finish for 2 they legally cannot force you over this. You need to tell the manager asap how you feel and what you intend to do. Dont be an idiot demanding stuff be nice and you may be surprised what the DOM says.

[el_cartero]

You need to inform the manager asap, leave it in and or just bring it back will result in wilful delay and instant dismissal. If you are going past the contracted hours you signed to ie no finish for 2 they legally cannot force you over this. You need to tell the manager asap how you feel and what you intend to do. Dont be an idiot demanding stuff be nice and you may be surprised what the DOM says.

well been thinking abotu waiting for this agreement to see what changes theres going to be - it might be to much hastle in the short run if theres going to be big changes next week.......

i just want to know what my options are..

whats willfull delay got to do with it ... whos problem is willfull delay if they KNOW the walks over 3.30 hours... !!!!!! thats outragious
and there out of the office by like 12 so its impossible to phone in any returns ..
Im starting to think this job is seriously hideous.

its pathetic tit for tat enforced guilt trip bullying - with constant threat of instant dissmissal or just more bullying.

lets just see what the agreement will be like .

[fothsn]

You need to inform the manager asap, leave it in and or just bring it back will result in wilful delay and instant dismissal. If you are going past the contracted hours you signed to ie no finish for 2 they legally cannot force you over this. You need to tell the manager asap how you feel and what you intend to do. Dont be an idiot demanding stuff be nice and you may be surprised what the DOM says.

well been thinking abotu waiting for this agreement to see what changes theres going to be - it might be to much hastle in the short run if theres going to be big changes next week.......

i just want to know what my options are..

whats willfull delay got to do with it ... whos problem is willfull delay if they KNOW the walks over 3.30 hours... !!!!!! thats outragious
and there out of the office by like 12 so its impossible to phone in any returns ..
Im starting to think this job is seriously hideous.

its pathetic tit for tat enforced guilt trip bullying - with constant threat of instant dissmissal or just more bullying.

lets just see what the agreement will be like .

Its wilful delay because you are just doing that, knowing you are not going to deliver the mail and just bring it back or leave it hence the word wilful. You just seriously need to have a word with the DOM they are all human and will listen to what you have to say, I would suggest something like 'I have commitments at home and cannot work past my time which is 2 so what do you suggest I do?' He will have to come up with a solution, if you take it in you own hands well its asking for major trouble.

[el_cartero]

You need to inform the manager asap, leave it in and or just bring it back will result in wilful delay and instant dismissal. If you are going past the contracted hours you signed to ie no finish for 2 they legally cannot force you over this. You need to tell the manager asap how you feel and what you intend to do. Dont be an idiot demanding stuff be nice and you may be surprised what the DOM says.

well been thinking abotu waiting for this agreement to see what changes theres going to be - it might be to much hastle in the short run if theres going to be big changes next week.......

i just want to know what my options are..

whats willfull delay got to do with it ... whos problem is willfull delay if they KNOW the walks over 3.30 hours... !!!!!! thats outragious
and there out of the office by like 12 so its impossible to phone in any returns ..
Im starting to think this job is seriously hideous.

its pathetic tit for tat enforced guilt trip bullying - with constant threat of instant dissmissal or just more bullying.

lets just see what the agreement will be like .

Its wilful delay because you are just doing that, knowing you are not going to deliver the mail and just bring it back or leave it hence the word wilful. You just seriously need to have a word with the DOM they are all human and will listen to what you have to say, I would suggest something like 'I have commitments at home and cannot work past my time which is 2 so what do you suggest I do?' He will have to come up with a solution, if you take it in you own hands well its asking for major trouble.

thats why im jsut completing it at the moment .
to be honest i woodnt want it permanently cut - just wen i cant be arsed .....
I want my walk tested!

dnt worry gona have a word - but like i say waiting to see what agreement has in store .


booking docket is fun i like the look on there faces wen i dock 1.5 hours every day

[hantsman]

You need to inform the manager asap, leave it in and or just bring it back will result in wilful delay and instant dismissal. If you are going past the contracted hours you signed to ie no finish for 2 they legally cannot force you over this. You need to tell the manager asap how you feel and what you intend to do. Dont be an idiot demanding stuff be nice and you may be surprised what the DOM says.

Its not instant dismissal on the spot

[fothsn]

You need to inform the manager asap, leave it in and or just bring it back will result in wilful delay and instant dismissal. If you are going past the contracted hours you signed to ie no finish for 2 they legally cannot force you over this. You need to tell the manager asap how you feel and what you intend to do. Dont be an idiot demanding stuff be nice and you may be surprised what the DOM says.

Its not instant dismissal on the spot

In most cases it is thesedays I have seen it happen many a times.

[bogstandard]

let them know that for the foreseeable future you will not be in a position to go beyond your hours, as you have been, and ask them what they would like you to do?

[coxie]

its not wilful delay if you cant complete, this is what you do. Each morning you feel you wont be able to complete (this could be everyday if your walk is too long) you tell your line manager you dont feel you will be able to complete your duty by 2:15 (make sure you get a witness to this) then you ask him if he would like you to leave some in your frame so he can get it covered or if he wants you to take it all out and do as much as you can up untill your time and you bring back what you cant finish. Never leave anything in your frame unless your manager gives the ok, but if you take it all out you can bring back whatever you want when your time is up. If you want your duty to be reviewed then your only option is to cut off everyday untill they look at it.

[fothsn]

its not wilful delay if you cant complete, this is what you do. Each morning you feel you wont be able to complete (this could be everyday if your walk is too long) you tell your line manager you dont feel you will be able to complete your duty by 2:15 (make sure you get a witness to this) then you ask him if he would like you to leave some in your frame so he can get it covered or if he wants you to take it all out and do as much as you can up untill your time and you bring back what you cant finish. Never leave anything in your frame unless your manager gives the ok, but if you take it all out you can bring back whatever you want when your time is up. If you want your duty to be reviewed then your only option is to cut off everyday untill they look at it.

Well yes that obvious I was talking about just not saying anything to the manager and just leaving a row in or bring back a row, this is wilful delay.

[coxie]

make sure you get a witness too if you tell a manager because we all know managers lie and may deny it later

[fothsn]

make sure you get a witness too if you tell a manager because we all know managers lie and may deny it later

Yep this is true, I have seen people write a note on the fitting with the managers signiture to say what they are leaving, seems a good way to do it.

[valute]

its not wilful delay if you cant complete, this is what you do. Each morning you feel you wont be able to complete (this could be everyday if your walk is too long) you tell your line manager you dont feel you will be able to complete your duty by 2:15 .....

There is another thread on the board dealing with this topic, Fighting Back Using Assertiveness. In it Pat Stamp writes:

Example 1:
YOU: I've prepped my walk and I can see that I'm not going to be able to deliver it all in the time available. What do you want me to do? (Broken Record)
MANAGER: There isn't a problem with this walk. I can't see why you can't complete it.
YOU: I know this walk well and know I'm not going to be able to deliver it all in the time available. What do you want me to do? (Broken Record)
MANAGER: Take out all the first class mail and deliver that.
YOU: OK, but even though I’ll be taking out less bulk, I still won't be able to finish in the time available to me. What do you want me to do? (Broken Record)
MANAGER: Well, do the best you can…
YOU: But what do you want me to do at the end of my shift if I still have undelivered mail? (Broken Record)
MANAGER: Well, bring back what you can't do….
YOU: OK, thanks…

Remember that once you agree to what you can do, it's more difficult to bring any back unless you develop a fall-back position - like arranging to bring back what you can't manage. Therefore don't take too much! If you are unsure, take a bit less than you think you can do or arrange to bring back what you can't manage.

[soltan]

If you feel you are unable to complete your delivery tell your manager at the earliest opportunity, let them decide whether it is left in the frame or they want you to bring it back and make sure you put it in the office diary.

[TrueBlueTerrier]

Royal Mails Official guidelines are at http://www.royalmailchat.co.uk/communit ... 36&t=18563" onclick="window.open(this.href);return false;

Copied below:

DELIVERY

3.1 PRIOR TO COMMENCEMENT

a) Where an employee feels that on completion of preparation he/she may experience difficulty in completing his/her delivery within the authorised time allotted, he/she should approach his/her manager as soon as possible before setting out on delivery. It will be for the manager to discuss any problem and advise the employee what particular action should be taken.

b) When an individual has requested assistance on delivery, but the manager feels that assistance is not required, this decision along with the advice given to the employee will be recorded and associated with the daily traffic volume records. The employee can have access to this record and may ask to see it prior to commencement of his/her delivery. In addition to recording the employee’s request, the employee will be instructed to ring his/her local manager prior to a specified time or as soon as possible if full completion of delivery workload within the time allotted proves not to be possible.
3.2 AFTER COMMENCEMENT OF DELIVERY

a) If an individual is prevented from completing their delivery for any reason, it is essential that this is reported immediately either by returning to the office or by telephone (telephone costs will be refunded). A written record will be kept.

b) All employees should be informed of the local authorised arrangements, in writing, preferably in plastic card form if available.

4. GENERAL

a) Employees must be made aware that mail must NEVER be taken home at the end of a delivery. Correct endorsement procedures and correct use of the pouching off wallet, if appropriate, will avoid this.

b) Although the main aim will be to avoid the circumstances that may pose operational difficulties to an employee and to find ways of overcoming any potential problem at a very early stage, it is also important that all employees are made fully aware of the implications of delaying mail and possible consequences.

c) Measures shall be put in place to advise staff on the course of action to be taken when difficulties arise when managers are unavailable.

5. SAFEGUARDING CUSTOMER MAIL (ROYAL MAIL CONDUCT CODE)

UNEXCUSED DELAY TO MAIL

The responsibility for safeguarding the mail and giving it prompt and accurate treatment is one of the most important duties of all employees.

Various actions can cause mail to be delayed, e.g. carelessness, negligence, breach or disregard of a rule or guideline. Such instances are to be distinguished from wilful delay although they may also be treated as misconduct, and in more serious instances could also result in dismissal.

Furthermore, Royal Mail does recognise that genuine mistakes and misunderstandings do occur and it is not the intention of the Business that such cases should be dealt with under the Conduct Code beyond counselling for the isolated instance. The key is that employees should do their job to the best of their ability and, if in doubt, ask for their manager’s advice and guidance.

WILFUL DELAY

Wilful delay of mail is classed as gross misconduct, which if proven could lead to dismissal. The test to determine whether actions may be considered as wilful delay is as follows: