Expecting the impossible

[Lounge Lizard]

Yesterday I had a tracked package with "Please Leave In Secure Porch" printed above the address.
Yet another case of us being expected to do the impossible.

[wolfie citizen smith]

I feel sorry for our colleagues working in the callers offices around the country this time of the year, especially when packets have this sort of message on them and especially when they are a "tracked" item. Shorley businesses around the country are informed by Royal Mail when they open an account regarding tracked items that it will be impossibe to doorstep! and you can imagine that the only people getting the flack will be them working in the callers.

[Exrep]

I allways ignore those stupid little messages can you imagine the trouble we would be in if we did doorstep items like many of our competitors do.

No thanks i shall do my job as intended and 739 it.

[Big Daz]

I belive we are allowed to leave tracked items, its part of the contract.

Will check it out.

[Big Daz]

http://www.royalmail.com/portal/rm/cont ... d=46800683" onclick="window.open(this.href);return false;

Convenience for your customers
With Royal Mail Tracked™ your customers can now provide specific Safeplace™ delivery instructions when ordering their goods with you. Alternatively, your customers can choose to collect their item from their local Post Office® with Local Collect™.

[Big Daz]

http://www.royalmail.com/portal/rm/jump ... d=52600694" onclick="window.open(this.href);return false;

Give customers the option to have their goods delivered to a secure area or neighbour with Safeplace™ from Royal Mail.

More choice
When your customers buy bulkier or fragile items for delivery to their home, it may not be convenient for them to wait around all day to receive delivery of their order. Now you can offer a new Royal Mail service which allows them to specify a safe, alternative delivery option – meaning they won’t need to arrange for redelivery, or make a special trip to their local delivery office.

Safe first-time delivery
If you have signed up to Safeplace™, when a customer places an order with you online or by phone, they will be asked to nominate a 'safe place' as an alternative delivery point. This can be either a secure weather-proof area on their property, or a near neighbour. These instructions are then shown on the Safeplace™ Packet's label, so we will know where to leave the item if the customer is not at home when delivery is attempted. We will also leave a P739 ('While you were out' card) informing them where their item has been left.

More satisfied customers

"The future for all direct delivery services, like the service we offer at Scotts of Stow, lies in providing the customer with a greater level of choice and a more personalised service. Royal Mail's Safeplace™ now enables our customers to nominate a safe alternative delivery option, such as with a neighbour. This serves to increase the success rate on first-time delivery, and customers benefit as they receive their goods earlier. This new service fits especially well with our drive to reduce 'product miles' and improve customer satisfaction rates. We see it is an important development for the Home Shopping sector."

Nigel Swabey – CEO, Scotts of Stow.

[wolfie citizen smith]

this original thread mentioned a secure pourch, however citizen if the pourch was that secure how is the delivery post person suppose to open it?
Security for an item is if the customer is not in leave a p739 regardless of packaged instructions

[Big Daz]

this original thread mentioned a secure pourch, however citizen if the pourch was that secure how is the delivery post person suppose to open it?
Security for an item is if the customer is not in leave a p739 regardless of packaged instructions

Not quite any instructiuosn that have come through the safe place servcie can be followed.

Any instructions that are not via safeplace should be ignored.

Only exception is customers who have given written permission for their packages to be left in a place of the choice.

[Big Daz]

http://www.royalmail.com/portal/rm/cont ... d=52600704" onclick="window.open(this.href);return false;

Safeplace™ is a free service, currently available only in conjunction with Royal Mail Tracked™.


By Phone

Call the Royal Mail Sales Centre on 08457 950 950. Lines are open 8.00am to 7.00pm Monday to Friday.


Account Manager

To find out more about how Safeplace™ can benefit your business, speak to your
Account Manager.

[Big Daz]

# How much does it cost?
There is no additional charge for the Safeplace™ delivery option.

# Which products can it be used with?
Currently, Safeplace™ is only available for use with Royal Mail Tracked™. However, it may become available for other non-signature Packet products in the future.

# How do customers nominate a 'safe place'?
If you have signed up to the Safeplace™ service, customers can nominate an alternative delivery option when they place an order with you. It is up to you how you wish to capture their Safeplace™ instructions.

# What counts as a 'safe place'?
Customers can ask for items to be left in any secure, weather-proof area of the property, as long as it is safely accessible. Alternatively, they can nominate a near neighbour to receive delivery of the item.

# How will Royal Mail know where the customer wants the item to be left?
You will need to display the customer’s instructions clearly on a label on the outside of the Packet. You can print this information onto the label using either our Despatch Express software, or your own systems.

# Does Safeplace™ guarantee first-time delivery?
No, because in a very small number of cases it won't be possible to follow the customer's Safeplace™ instructions. Examples of these include: if it would be dangerous for us to access the nominated point; if the item would be exposed to bad weather; or if the nominated point is clearly insecure (i.e. a doorstep in full view).

# What do you do if the customer's instructions can't be followed?
In these cases we will issue a P739 ('While you were out' card) and return the item to the delivery office. The customer can then arrange for redelivery, or pick the item up in person.

# Is any compensation offered if an item goes missing?
Yes. Compensation up to a maximum of 100 times the current First Class Letter price is available as standard for the loss of any Safeplace™ items.

[Wiggins79]

Oh how I love the "safeplace" instructions. Just this week I had a tracked that told me I could leave the package in the porch. A pity the house has an electronicly locked gate. So, faced with the decision of whether to try lobbing the parcel over the 10ft high gate and over 50 yards to the porch, or P79..... I red-carded it. Then another favourite- telling you to leave the tracked item in the dog kennel in back garden, and upon opening the gate a massive german sheperd comes charging at me fangs bared. Safe to say that one got red-carded to.
Anyway- what happened to the original remit of only van drivers taking tracked items out? When we first started off with these things a notice went up that only van drivers could take them out. Then the notice vanished and the driver started handing them over willy-nilly. And not just the small ones I might add.

[Lounge Lizard]

"Customers can ask for items to be left in any secure, weather-proof area of the property, as long as it is safely accessible"

Thanks.
That says it all .
I defy anybody on here to tell me how "area of the property" can be both SECURE and ACCESSIBLE.

[DGP1]

I believe the tracked items says - Please leave out of sight and under cover (or words to that effect) so that means to me, sheds, boiler houses, porches, recycling bins (as long as they're not out for collection) and neighbours, just as long as you P739 them as to where you've left them.

[POSTMAN]

Then the notice vanished and the driver started handing them over willy-nilly. And not just the small ones I might add.

Not sure how your drivers ar getting away with this as they have to be scanned (PDA)whether they were delivered or not.
Sometimes though you get small ones that can go through the letter box,every now and then i will scan it and give it to my walker.

I'm guessing your office must be failing with tracked big time.

[dvbuk55]

Oh how I love the "safeplace" instructions. Just this week I had a tracked that told me I could leave the package in the porch. A pity the house has an electronicly locked gate. So, faced with the decision of whether to try lobbing the parcel over the 10ft high gate and over 50 yards to the porch, or P79..... I red-carded it. Then another favourite- telling you to leave the tracked item in the dog kennel in back garden, and upon opening the gate a massive german sheperd comes charging at me fangs bared. Safe to say that one got red-carded to.
Anyway- what happened to the original remit of only van drivers taking tracked items out? When we first started off with these things a notice went up that only van drivers could take them out. Then the notice vanished and the driver started handing them over willy-nilly. And not just the small ones I might add.

The locked gate and the 50 yard lob made me smile, I once had a package for a detached house, whose side gate was always unlocked except on this particular day it wasn't. The general rule was I left the item in the car porch next to a side door leading to the utility room. It wasn't a 50 yards lob but about 20 ft, the package was one of those triple brown paper bags, which I thought I could easily manage to throw pretty close to the door. Cut a long story short it hit the top of the gate and landed on top of the bloody car port, I had to drive round another road to get to the back of the house, climb over the fence, and shin up the steel stanchion to get the sodding parcel off the roof - did I mention it was also pouring down. More haste less speed I suppose.