geefaetheeast wrote:i have this father and son team on my walk,who have a serious issue with me,three times in recent months they have verbally abused me(they run back in the house when i tell them not to speak to me in that manner
)however the question i have is,why after the dom visiting them after the 2nd bout of abuse and threatening to stop their mail has he allowed the latest bout of abuse go, with a simple visit by the line manager.i reported the incident,(a week ago)and they are still getting their mail albeit not from me,surely their mail should be suspended.thoughts please....ps the rep was supportive but health@safety wanted to go back down the offical line...
All delivery office management should have the following in their possession:
Royal Mail Letters CSR Standard
Managing the Risk of Assaults on Delivery Staff - Reference: CSR Standard 5.1.1 Version 1.0 April 2006
The intent of this Standard is to define the high-level framework for managing
the risk of assaults on Royal Mail delivery staff. Inherent in the Standard is the
belief that our people should have the reasonable expectation to undertake their
work duties without physical assault, physical threat or verbal intimidation.
Royal Mail considers "assault" in the context of this Standard to be "any incident
in which one of our people is abused, threatened, or physically attacked in circumstances
relating to their work, where that assault is perpetrated by a member of the public".
Specifically included are:
- incidents which result in physical injury
- attempts at robbery with threats of physical injury
- instances of threats of violence without apparent gain.
With regards to your own situation - the CSR Standard with regards to Incident Investigation says the following:
In all cases, the Unit Manager will review with the individual concerned the details
surrounding a reported incident of assault. Through the review, the discussion will determine the significance
of the incident, and therefore the need to escalate the incident into a formal investigation.
In instances where an individual has been thretened but not attacked, the Unit Manager will record the incident
in the local incident log, and complete an incident report using the standard accident/incident investigation
and reporting format to determine the need for any further action. The Unit Manager will encourage the individual
to report the threat to the Police, and ensure that the individual reports the incident to the Corporate Security
Helpdesk as a case of harassment.
For further reading of any interested CWU colleagues please refer to CWU website in particular - LTB No 170/07 dated 22nd February 2007.
Anyway a couple of days later the bloke came back looking very sheepish and apologised to me, I told him I was only doing my job and I don't expect people to talk to me like that. So if you want support off your LM don't expect to get it.
. Really?? Not only that but one of the Line Managers asked me if I wanted to do a docket... 