LTB 277/23 - BIG TRUST SURVEY 2023 - RESULTS

[POSTMAN]

https://www.cwu.org/ltb/errata-ltb-277- ... 3-results/

LTB 277/23 - BIG TRUST SURVEY 2023 - RESULTS
No. 277/23

2nd November 2023

Dear Colleagues,

BIG TRUST SURVEY 2023 – RESULTS

Further to LTB 235/23 circulated on 13th September 2023, Branches and Representatives will be aware that we adopted a neutral position in relation to Royal Mail’s 2023 ‘Big Trust Survey’. The survey was conducted from 4th to 24th September and we have now been provided with a copy of the headline results (attached).

Predictably, the participation rate was well down at 53%, representing a decline of 16% on the 2022 returns, when the survey activity was conducted and promoted jointly. Whilst both the Wellbeing Index and the Diversity, Equality and Inclusion scores were the same as in 2022, the Trust Index and Engagement Index scores declined dramatically. All four-headline measures were also substantially lower than the UK external benchmark figure.

These results are hardly surprising given the ongoing attitude of Royal Mail and the way our members are being treated in the workplace and their ‘we know best’ approach toward Industrial Relations. Morale is evidently at an all-time low and the continuous failures of Quality of Service and the USO only add to the crisis in confidence. The decision to bypass the CWU when compiling the questions and promoting the survey, is clearly another factor in the scores nose-diving.

I have written to Royal Mail to request a breakdown of the results by question, as well as by ROD and OPL area in order to conduct a full analysis of the feedback. Additionally, the PFW ‘Big Trust Survey’ results have only just been received and therefore a separate communication regarding this feedback will be circulated in due course.

Previously, action plans were agreed at a unit level following the joint surveys conducted during 2021 and the early part of 2022. The aim of these action plans was to improve and address some of the key issues highlighted in the survey. It is however unclear whether management intend to respond to the 2023 survey or whether the feedback will simply be ignored. Therefore, everyone should remain vigilant and ensure local management do not proceed with their own unagreed action plans arising from the survey, as without local engagement with the Union these will be rendered meaningless.

Yours sincerely

Andy Furey
A/Deputy General Secretary (Postal)

[rubberbond]

The entire process is meaningless, the only things that change are the facts that delivery in a lot of places is an unachievable task , but hey let’s make the walks even bigger and as for the survey , we’ll it’s always been a farce.

[Jpro747]

No s**t Sherlock. So what are they going to do about it? f**k all probably.

[enskied]

We had 51% participation and there's not that many of us.
The huge bullet point revealed and written large on the action plan. Is......
Our vans are untidy ! So we can order a cleaning kit.

That's it.

[spaceman07]

The entire process is meaningless, the only things that change are the facts that delivery in a lot of places is an unachievable task , but hey let’s make the walks even bigger and as for the survey , we’ll it’s always been a farce.
[/quote

Yup total farce!!

[worktotime]

f***ing hell here we go again another strongly worded letter to the company

[DiamondSmiles]

Perhaps we need a satisfaction survey of the CWU at the same time?

[Valentina@1]

Imagine the CWU tried to increase weekly subs amount.……wouldn’t put it past them

[Captain Morgan]

One our line managers got 100% participation yet 9 of his workforce didn't even fill it in so that just shows how corrupt and f***ing pointless this survey is , a bit like this clueless union

[Beanyjazz]

One our line managers got 100% participation yet 9 of his workforce didn't even fill it in so that just shows how corrupt and f***ing pointless this survey is , a bit like this clueless union

Same, we had 3 people say they didn't do it (out of 16) and 100% participation.

[KilledOff]

One our line managers got 100% participation yet 9 of his workforce didn't even fill it in so that just shows how corrupt and f***ing pointless this survey is , a bit like this clueless union

Same, we had 3 people say they didn't do it (out of 16) and 100% participation.

Our Manager/s in my small office have all of our pda login info, so not sure or can prove if they can fraudulently fill out what they want without us knowing.

Our positive office results seem very far fetched!

[Beanyjazz]

One our line managers got 100% participation yet 9 of his workforce didn't even fill it in so that just shows how corrupt and f***ing pointless this survey is , a bit like this clueless union

Same, we had 3 people say they didn't do it (out of 16) and 100% participation.

Our Manager/s in my small office have all of our pda login info, so not sure or can prove if they can fraudulently fill out what they want without us knowing.

Our positive office results seem very far fetched!

We were told our manager got some of the worst results (for a collection manager) in the country, last year he was 11% positive. He's been even worse and this year he was 25% positive. Definitely stinks.

[daveyeff]

The entire process is meaningless, the only things that change are the facts that delivery in a lot of places is an unachievable task , but hey let’s make the walks even bigger and as for the survey , we’ll it’s always been a farce.

our deliveries went from 4.45 to 5.15 in the last piss poor revision, they are totally unachievable and fails every day......what do they do about it?...they've told us they are going to increase them to 6 hours. Brilliant!!! give those planners a bonus for their shear genius. union is dead in the water.

[Philbag70]

The entire process is meaningless, the only things that change are the facts that delivery in a lot of places is an unachievable task , but hey let’s make the walks even bigger and as for the survey , we’ll it’s always been a farce.

our deliveries went from 4.45 to 5.15 in the last piss poor revision, they are totally unachievable and fails every day......what do they do about it?...they've told us they are going to increase them to 6 hours. Brilliant!!! give those planners a bonus for their shear genius. union is dead in the water.

If walks are increased to 6 hours, then I'd say that's total proof they're failing the USO intentionally. Question is, who has the power ( and the balls ) to stand up to these charlatans?

[daveyeff]

if they are, and we've been told they are, off management AND union, then it would stand to reason there's got to be redundancies around the corner. where is the extra work going to come from?.....other duties obviously. exactly as Mark Baulch said would happen when he visited our office about 5 or 6 years ago.