LTB 126/19 - Work Time Listening & Learning in Delivery Offices

[TrueBlueTerrier]

LTB 126/19 - Work Time Listening & Learning in Delivery Offices

No. 126/2019

25th February 2019



Dear Colleague,

Work Time Listening & Learning in Delivery Offices

In 2017, based on poor results from Royal Mails Employee Opinion Survey at that time regarding WTLL sessions, the CWU Delivery Training and Communications Working Group, which was set up as part of the Agenda for Growth Agreement, embarked upon a joint Review with Royal Mail on how these sessions were being conducted. It was recognised that we needed a better and more in-depth understanding of whether WTLL sessions were in any way meaningful and also what could be done to ensure that it was not just seen as a one sided management exercise used to disseminate the Companies message.

We also held the view that there was very little or no opportunity whatsoever for local CWU Representatives and Workplace Coaches to input. Therefore it was jointly agreed to examine how the WTLL sessions, their content and presentation were being delivered. One of our main aims was to ensure there was much more input from the CWU afforded within the locality.

Accordingly, having recognised that WTLL is very much a one sided affair, we conducted a jointly agreed survey of 120 offices (40 per region) throughout 2017, with a questionnaire containing approximately 20 questions. The questions were posed to the Local Managers, CWU Reps and OPGs.

Whilst some excellent feedback from the questionnaire and exercise was gained towards the end of 2017, these outputs were not taken forward at this time due to the dispute in relation the Four Pillars campaign along with the backdrop leading up to this, which eventually lead to a National Agreement.

Following the Four Pillars and Pay National Agreement, and as part of the joint commitments as part of the National Agreement we were able to re-establish the Training & Communications Group, allowing us to resurrect the WTLL Review this then presented the opportunity to finalise how WTLL sessions should now be jointly conducted.

Consequently the Joint Working Group focused not only on Royal Mail’s agenda, but also focusing and ensuring that going forward meaningful input from Local CWU Reps, Workplace Coaches and H & S Reps, would have the facility to input into the content along with issues that affect our members locally within the workplace and that these should also be considered within WTLL sessions.

Attached to this LTB are a Joint Statement and WTLL Toolkit that have been agreed between the CWU and Royal Mail, these have also been endorsed by the Postal Executive. Contained within these documents, you will also be able to access the electronic version of the Toolkit and also the video that was taken in Warrington Delivery Office of a WTLL session where the local CWU Rep and others were fully involved.

I would like to place on record my thanks to Bobby Weatherall, Postal Executive Member and the other members of the Training & Communications Group who dealt with this issue on behalf of the Outdoor Department.

Any enquires should be directed to the Outdoor Department, reference 230, email address: outdoorsecretary@cwu.org.



Yours sincerely,



Mark Baulch

CWU Assistant Secretary

LTB 126.19 – Work Time Listening & Learning in Delivery Offices https://emails.cwu.org/t/d-l-nuuuklt-ztkhkaul-i/" onclick="window.open(this.href);return false;

WTLL Attendance Confirmation Sheet https://emails.cwu.org/t/d-l-nuuuklt-ztkhkaul-d/" onclick="window.open(this.href);return false;

WTLL Toolkit Joint Statement https://emails.cwu.org/t/d-l-nuuuklt-ztkhkaul-h/" onclick="window.open(this.href);return false;

WTLL Toolkit https://emails.cwu.org/t/d-l-nuuuklt-ztkhkaul-k/" onclick="window.open(this.href);return false;

View Online https://emails.cwu.org/t/d-l-nuuuklt-ztkhkaul-u/" onclick="window.open(this.href);return false;

[Jb1969]

What’s a work time learning!

[clashcityrocker]

It is actually quite funny that they have established a training and communication working group that over a period of time have been liaising with a number of delivery offices to establish ....... what exactly?

[rubberbond]

I've just read the "toolkit", that is provided via one of those links, I really must say in my long and indistinguished time doing this job ,I have read and heard some absolute banal s**t ,but this takes the biscuit ,in fact it takes the whole packet. Who the hell thinks this s**t up? Do they actually get paid for it. Dear god.

[Celgar]

In our DO we usually listen about any important news or stuff relevant to our office virtually every day and always have an opportunity to interject information or ask questions. Quite often important information will be broadcast on national media before the DOM or us posties hear of it. More often I will pass on information from this site such as the latest proposal to shed eight thousand jobs from the business which we would otherwise have no knowledge of. This reflects very badly on both RM and the CWU.
Our DOM told us about these WTLL changes today. Apparently an undisclosed number of sites are not doing any WTLL sessions hence why we are about to get it more forcibly applied. In terms of the video media from both RM and the CWU the former is cringeworthy in the extreme and the latter never appears sincere or honest. Both parties have a long way to go in improving the quality to make it worthy of watching or listening to.
Our DOM is excellent in terms of communication and managing staff but both RM & the CWU have a lot of room for improvement.