Royal Mail addresses major post delays in Didcot

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https://www.oxfordmail.co.uk/news/18926774.nn/

A WOMAN in Didcot has said that she waited over five weeks for Royal Mail to deliver her parcel after being told it had been ‘dispatched’.

Sue Taylor, who lives on Great Western Park estate, said she had been having problems with post deliveries for two-to-three months.

She added: “We are not even receiving deliveries once a week.

“We are still waiting for post for the two weeks in mid-November.

“My daughter visited the Didcot Delivery Office in person to collect our post - including urgent insurance documentation - and was informed that there was a large bundle for our household. Unfortunately it was not possible to hand it over as the post had not been ‘processed’.

“She was also informed that management have told staff to give priority to parcels at the expense of letters.”

Ms Taylor waited five weeks for one parcel to be delivered after she was told it had been dispatched and would be delivered within 48 hours.

She added that local MP David Johnston had reached out to the community to ask of locals experiences with the Royal Mail.

She said: "David Johnson has written to Royal Mail, but has had no response to date."

"I believe this is a Didcot-wide problem and have heard it has escalated to Wantage as well.

"I would just like them to admit there is a problem, tell us what is going on and what they plan to do about it.

"The management do not seem to be getting a grip of it."

A Royal Mail Spokesperson said: “Every item of mail is important to Royal Mail.

"We are working hard to deliver the most comprehensive service we can to all our customers in the exceptionally challenging circumstances that all businesses have experienced this year.

"Despite our best endeavours, some areas of the country may on occasion experience a temporary reduction in service levels due to coronavirus-related absences and necessary social distancing measures at their local mail centre or delivery office.

"In such cases, we always work hard to get back to providing a normal service as quickly as we can.

"We always endeavour to keep our customers as informed as we can of any changes to our services.

"We have a dedicated section on our website www.royalmail.com/coronavirus. Throughout this crisis, every decision we make puts the health of our people and customers first.

"We were the first UK company to put in place social-distancing measures in relation to parcel delivery.

"We pioneered contact-free delivery. Standard ways of working have been revised to ensure that colleagues stay two metres apart at all times."