Delays affecting postal deliveries in Wallasey

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https://www.wirralglobe.co.uk/news/1889 ... eeks-post/

People in one part of Wirral claim they have been waiting for weeks to get their post.

Last week, the Local Democracy Reporting Service reported on how several people in the Liscard area of Wallasey had been angered by postal delays.

Now, several people have reported delays in the Seacombe and Poulton areas of the Wirral constituency.

However, Royal Mail said there are no reported delays of one week.

The company said its local operation has seen a great improvement and is operating close to a normal service without any backlog. Royal Mail added that there were only minimal delays despite ongoing absences.

Eloise Paganini, from Poulton, said: “Still not received post from 3 weeks ago.

“No problem I understand the pandemic is happening, but 3 weeks is awful as it was for my daughter’s first birthday. It still hasn’t arrived.”

Nicole Abernethy, who lives in Seacombe, said: “[The post] is still delayed. I’ve also had numerous outgoing posts to people go missing.

“I’ve been expecting mail but none of it has come yet.”

Another person from Seacombe said they had been waiting on important information for nearly four weeks.

Posting on the Facebook group Wallasey Gossip, another Seacombe resident said: “We haven’t been getting post properly for months now, once a week if we’re lucky.”

Several others said their post had been delayed, while some had not experienced such disruption and expressed sympathy for Royal Mail given the problems caused by the pandemic.

One member of the group, said: “Our postman has been great throughout. We get none some days [and] more the next, but that is fine.”

A fellow member of the group agreed and added: “People should expect a delay, there’s a pandemic! Posties aren’t immune to it! Plus it’s Christmas, the worst time of year for post/parcels anyway.”

A Royal Mail spokesperson said: “We are working hard to deliver the most comprehensive service we can to all our customers in challenging circumstances.

“We have put even more resources into the operation at Wallasey to help support.

The spokesperson added: “Despite our best endeavours, it is possible that some areas of the country may on occasion experience a temporary reduction in service levels due to coronavirus-related absences and necessary social distancing measures at their local mail centre or delivery office.

“In such cases, we always work hard to get back to providing a normal service as quickly as we can. We always endeavour to keep our customers as informed as we can of any changes to our services.

“We have a dedicated section on our website: www.royalmail.com/coronavirus.”