What do we do if a customer refuses to wear a face covering in a Customer Service Point?
It is now law in England to wear face coverings again in shops and other specified public places unless you are exempt. For the purposes of this legislation our Customer Service Points (CSP) fall under this requirement Exemptions will not always be visible, so staff should continue to serve all who enter CSPs, including those not wearing face coverings.
This also applies to employees who may be exempt from wearing a face covering/mask. Ensure that a poster is displayed in your CSP displaying this requirement. You may choose to politely remind customers that face coverings are mandatory in the CSP and point them to the poster, however we do not expect employees to police the wearing of face coverings if customers refuse to comply.
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What do we do if a customer refuses to wear a face covering in a Customer Service Point?
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POSTMAN
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What do we do if a customer refuses to wear a face covering in a Customer Service Point?
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.