CALLERS OFFICE OPEN TIMES

Tunahowmad · Post by **Tunahowmad** » 01 Apr 2020, 11:13

Told by a work friend that from mon 6 april 2020 that callers office times to be changed Closed on wednesday and sunday Open 7am to 9am only small offices 7am to 11am larger offices An official notice just going out but l dont know how to add that to this group though can be viewed on some facebook groups

Post by **POSTMAN** » 01 Apr 2020, 11:53

Customer Service Points – Temporary Change in Opening Hours

To protect the health and safety of our people and the general public, from Monday 6 April, we are changing the opening times of our Customer Services Points in our local delivery offices. Our largest locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be closed on Wednesday and Sunday.

To support the Government’s advice to stay at home and avoid non-essential journeys, we urge customers to only visit Customer Service Points where absolutely necessary. As a reminder, we can also redeliver your item(s) for free.

Post by **rambo1** » 01 Apr 2020, 14:46

Ah, covertly so they can get phg staff to mop up deliveries. Something which has been going on for years but at least the locker will be officially closed now. Joe public are gonna love this.
To be honest though , I'm getting rid of 99% of packets now and it must be a good half hr quicker to deliver now that most people are in.

Post by **POSTMAN** » 02 Apr 2020, 12:04

Are we changing the Customer Service Points opening hours?

Yes, the change take effect from Monday 6th April 2020. The largest 100 CSPs will be open for a 4-hour window between 07:00-11:00 (list available here). All other CSPs will be open for a 2-hour window between 07:00-09:00. All CSPs will be closed on Wednesdays and Sundays.

What do I need to do to prepare for the changes to CSP opening hours?

• Ensure your CSP representatives and local CWU representative are briefed about the new opening times.
• Print off and display the new opening hours information outside of CSP – very large unit poster / all other units poster.
• Make sure there are Safety posters printed and displayed as well as the social distancing visual floor markers/tape in place. To further ensure safety, you may wish to operate a 'one in, one out' system – poster available here.
• Print the letters for customers who attend CSPs to collect mail using one of our specified services. This includes those with PO Boxes (customers will present a pink card to collect PO Box items) and Mail Collect/USO Suspensions (customers will present a white card to collect Mail Collect items). Customers are being advised to only attend for essential items.
• Labels to stick over the P739 cards will be arriving to place over the address section of the P739 (highlighted here). As soon as these labels arrive, please start using them on all P739 cards going forward. There will be updated P739 cards arriving shortly, the labels are to be used as an interim measure. We need to ensure all P739s currently stored in vans and pouches have stickers applied.

Are we still collecting money for surcharges?
The surcharge process will temporarily cease with Fee to Pay P4605 cards no longer being issued for surcharge items and they should not be delivered to customers. There may be some surcharge items currently in your CSP, please treat these as you usually would, but from today there are no further surcharge Fee to Pay cards to be issued. Items that would ordinarily be surcharged should now be delivered. This will be reviewed over the coming weeks.

And what about Customs charges?
We will be encouraging our customers to pay Custom charges online to ensure customers only make essential journeys to CSPs. Please note that Fee to Pay P4605 cards still need to be completed for customs items as normal. Please highlight or circle the online option on the card to make this clear to customers.

Are we changing how long we keep parcels for collection at CSPs?
To enable customers time to arrange redelivery or make arrangements for collection of essential items, the retention period has been extended from 18 days for Domestic/International and 21 days for Custom Charge items to 30 days for both before returning to sender.

2nd post PDF in the Global Announcement...
https://www.royalmailchat.co.uk/communi ... 71&t=94715" onclick="window.open(this.href);return false;

calsae · Post by **calsae** » 02 Apr 2020, 13:01

So Surcharge items will cease and items coming through will now just be delivered!! Let the public know Royal Mail now lets you post for free

DICKIEG · Post by **DICKIEG** » 03 Apr 2020, 07:59

calsae wrote:So Surcharge items will cease and items coming through will now just be delivered!! Let the public know Royal Mail now lets you post for free

If Joe public get wind of this gem, I just wonder how many won't be putting stamps on stuff. Not to worry we will still risk getting coronavirus to deliver d2ds to make up for the loss.

PostmanBitesDog · Post by **PostmanBitesDog** » 03 Apr 2020, 17:49

Post by **POSTMAN** » 03 Apr 2020, 19:04

What is the impact on individuals’ contracted hours particularly with the closing of units on Wednesday and Sunday?

For individuals resourcing the CSP as a duty, discussions should take place locally with adjustments made to provide alternative workload and where required, adjustments to times of attendance to reflect the amended opening hours of the CSP.

What happens to individuals who aren’t able to do other tasks like delivery?

We envisage there will be the opportunity for individuals to do any alternative indoor work that is necessary and again will need to be supported with employees being flexible to support this arrangement. This will need to be assessed locally on an individual basis.

What will happen to the current SA and earnings for individuals?

Closing CSPs and/or reducing opening hours will mean that the planned workload is no longer there to support Scheduled Attendance(SA). If an employee is due to carry out SA at a time when the CSP is no longer open, discussions should take locally and individual contract holders can work the contracted hours at a different time or on a different day as workload requires and the existing SA arrangements and pay rates will apply. The employee also has the choice not to carry out the SA at an alternative day/time and in this instance the SA would not be paid. This should be continually reviewed depending on the continuing impact of the Coronavirus pandemic.

clashcityrocker · Post by **clashcityrocker** » 04 Apr 2020, 12:43

POSTMAN wrote:
What will happen to the current SA and earnings for individuals?

Who really gives a f**k about SA earnings.
Shouldn't the union be pushing to have all SA agreements ended immediately and ask the business nicely to waive the 4 week notice requirement?

SW17 · Post by **SW17** » 04 Apr 2020, 19:53

If this is to do with safety then I would expect the staff working in the callers office to be able to go home after 09:00 and not to be used to cover sick leave or any other uncovered dutys as I believe will be the case and why this is being implemented.
Why is Royal Mail not applying for furlough for its staff, in other European countries the post has stopped.

OK so have read the other thread regarding furlough and think it's all BS.

If income tax is increased after this pandemic I wonder if key workers will be asked to pay the extra.

Janet Brum · Post by **Janet Brum** » 04 Apr 2020, 20:22

Because they want to cash in the profits at our peril.

k979aaa · Post by **k979aaa** » 04 Apr 2020, 23:57

This is not about safety of those behind the counter it is about changing work practices for evermore consumerism is dead and controlism is the new king with a cash less society this is government oversight and control!

richietns · Post by **richietns** » 05 Apr 2020, 07:14

Simon barker,"where all in this together"while sat indoors.There rhetoric never changes,the power of repetative speech.

bucks123 · Post by **bucks123** » 05 Apr 2020, 07:28

k979aaa wrote:This is not about safety of those behind the counter it is about changing work practices for evermore consumerism is dead and controlism is the new king with a cash less society this is government oversight and control!

I wish someone had told my customers that consumerism is dead! Last few days have been crazy with parcels in our DO. Sounds like a conspiracy theory to me k979aaa. The change in opening times is not just about the safety of staff but it's also to encourage people to stay at home and request a redelivery, not hit the road to collect parcels at a critical time when the number of virus cases rise at the rate they are. If you see what Italy and Spain have can see why things have to change for now.

I agree with you about the dangers of a cashless society and lack of privacy but that has been gradually happening for years now (it's the same with mobile phones, you can be tracked even if you have location settings switched off).

k979aaa · Post by **k979aaa** » 05 Apr 2020, 19:09

bucks123 wrote:
k979aaa wrote:This is not about safety of those behind the counter it is about changing work practices for evermore consumerism is dead and controlism is the new king with a cash less society this is government oversight and control!
I wish someone had told my customers that consumerism is dead! Last few days have been crazy with parcels in our DO. Sounds like a conspiracy theory to me k979aaa. The change in opening times is not just about the safety of staff but it's also to encourage people to stay at home and request a redelivery, not hit the road to collect parcels at a critical time when the number of virus cases rise at the rate they are. If you see what Italy and Spain have can see why things have to change for now.

I agree with you about the dangers of a cashless society and lack of privacy but that has been gradually happening for years now (it's the same with mobile phones, you can be tracked even if you have location settings switched off).

You can and Israel is doing just that to it's own citizens as to consumerism is dead it is not that we will need less but that the experience is not one which is dictated by the customer if your like we are being led down a path of which non of us can refuse, You see ads on tv about how we should be good customers not the best deals in town sorry this is a bit long winded but we really are not consumers anymore but mere citizens of a nation!