ROYAL MAIL – HR SERVICES: Customer Perception Incentive Scheme (CPSI) – QUARTER 3

Post by **TrueBlueTerrier** » 11 Jan 2016, 15:51

No:013/16
Ref: 301
Date: 11th January 2016

TO: ALL BRANCHES WITH POSTAL MEMBERS

Dear Colleague

ROYAL MAIL – HR SERVICES: Customer Perception Incentive Scheme (CPSI) – QUARTER 3

I would like to advise Branches that our members working in Royal Mail HR Services have achieved a score of 50 in the CPSI Survey against the target of 50. As a consequence, all members will receive the full Quarter 3 (October - December) payment of £250 (pro-rata for part-timers) with January salaries. It has been an extremely busy quarter with additional work and I would like to congratulate members for achieving the target despite the heavy workload.

Total Payment of £750 to date this Financial Year

This payment means that members will have received the full potential of £750 for the first 3 periods 2015/16, having exceeded the quarterly targets. Hopefully this trend will continue and a further £250 will be paid following Quarter 4.

If you have any questions in relation to this LTB, please contact Lea Sheridan - lsheridan@cwu.org.

Yours sincerely

Andy Furey
Assistant Secretary