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Customer 'disgusted' after Yodel delivery man was caught chucking a Christmas parcel down driveway

10 Dec 2018, 15:08

https://www.manchestereveningnews.co.uk ... y-15525434



"Our neighbour thought 'why doesn’t he just knock on our door?!'"

This is the moment a Yodel delivery man hurled a Christmas parcel down a drive instead of finding a safe place to put it.

The CCTV footage first captured the worker ringing the doorbell of the empty house on Friday afternoon.

After getting no answer, he is seen to walk back to his van then turn back and throw the package up the driveway.

Yodel say this delivery 'does not meet the high standards we expect from our colleagues' and the firm are contacting customer Keven Hampson to apologise.

But Mr Hampson, 50, said: “We were disgusted.”

His wife Sara had ordered a Ralph Lauren polo shirt to be delivered to their home in Little Lever, Bolton. They say they asked Yodel for it to be left in a safe place if they weren't in.

Mr Hampson added: “They came to deliver and they just lobbed it down the drive. Our neighbour thought, ‘why doesn’t he just knock on our door?’”

Image

he moment the delivery man lobs the package onto the driveway (Image: Keven Hampson)
Mr Hampson found the package lying outside the back door.

“When we tried to contact Yodel we were on hold for ages and then [my wife] was just cut off. She works at a children’s home so it is hard to call, but she will try again.”

Yodel is one of the UK’s largest delivery companies, sending millions of parcels across the country every week. It will be delivering up to a million parcels daily in the run-up to Christmas.

After footage of the 'deliver' emerged on social media and the M.E.N contacted Yodel, a spokesperson said: “This behaviour clearly does not meet the high standards we expect from our colleagues and we will be taking appropriate action.

“The safe delivery of parcels is our absolute priority and we are disappointed to see this courier breaking our strict protocols.

“We have contacted the customer to apologise.”

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