This is the moment a brazen DPD driver pretended to deliver a £1,200 iPhone but actually pocketed it for himself.
He was sacked after the customer turned detective and shamed the delivery service online.
Samuel Taylor ordered an iPhone 17 Pro Max from Giffgaff for £1,264 to his home in Rochdale, Manchester, and was at work when the delivery van arrived.
The 20-year-old claims he received a photo from DPD of the package being posted through the letterbox along with confirmation of the delivery.
When he returned home, however, he was stunned to learn from his father that nothing had come through the door.
He promptly checked their home security footage, which clearly captured the driver's actions.
The DPD man can be seen selecting the parcel from the boot of the van and walking over to Samuel's front door.
Moments later, he strolls back down the drive with the parcel apparently still in his hand - despite having taken a photo with it half inside the letterbox.
Samuel, a mechanic apprentice, said he felt 'shocked' and 'robbed' when he saw the footage, and remains 'annoyed' at having not received his purchase.
He swiftly lodged a complaint with DPD, but claims he was told the item had in fact been delivered and that he would need to contact Giffgaff instead.
Refusing to back down, Samuel reported the incident to the police and shared the damning footage on social media, in a bid to force DPD to 'take accountability'.
DPD later confirmed the driver had been 'removed from the business' and apologised 'whole-heartedly' to Samuel.
Samuel said: 'I'm really disgusted a delivery driver would act like this.
'I got an email saying my phone had been delivered with a picture of him trying to put it through the letter box.
'When I got home my dad said it wasn't actually there. We checked the cameras and saw what happened. I was just really annoyed and I feel robbed.
'I don't think he noticed the cameras. I'm shocked someone could do that.
'I thought it might've gone back to the warehouse but we got in touch with DPD and they said it hadn't been signed back in.
'We knew pretty much straight away what had happened but we thought we'd give him a day to see if he'd bring it back but he hasn't.
'With something that expensive it has to be signed for anyway so he shouldn't have put it through the letterbox.'
Sharing the footage on social media, Samuel wrote: 'Since DPD are not interested in their driver not delivering my £1,200 iPhone I thought I'd shame them on here.
'The driver shows that he's posted the item through our letter box but unknown to him my CCTV caught him putting the phone back in his van and driving off.'
Samuel said he has lost all trust in DPD and hopes to avoid their services in future.
He said: 'I wouldn't want to use DPD again. I don't trust them anymore and they don't seem to be interested. I just feel left in the dark.
'DPD should take accountability for this. [The delivery driver] should be fired and the police should get involved because it's theft.
'I want my phone, I paid for it so I want it.'
When approached over the episode, DPD said the driver had been sacked and Giffgaff said the 'initial deposit' had been refunded while they investigated.
A DPD spokesperson said: 'We have carried out a thorough investigation and can confirm that the driver has been removed from the business.
'We have a zero-tolerance approach to incidents such as this and will always take firm action. We apologise whole-heartedly to Mr Taylor and have informed Giffgaff.'
A Giffgaff spokesperson said: 'We're sorry to hear that Samuel did not receive his new iPhone as intended.
'We are aware of the issue and have identified that the proof of delivery was not compliant with our requirements.
'This has been raised with the delivery company and is under review. As is standard practice with such cases we have also refunded the initial deposit to him.'
Greater Manchester Police confirmed the incident had been reported to them.