A COURIER company has praised its "star" driver who came to the aid of a Wrexham woman who had fallen and fractured her hip.
Last month, The Leader reported that Susi Jones and her husband, Keith, said they will be "forever grateful" to DDP driver Jacob Felton.
He had been delivering food for the couple's dog at their home in Worthenbury on the evening of December 16 when he came across Susi in the back garden of the property after she had fallen.
Keith said: "Susi was unable to move having broken her hip. I covered her with some plastic sheet and went to try and get help from one of our neighbours. John and Michell were out, but their son Will immediately came to help and at the same time a DPD driver named Jacob arrived with our delivery, and without hesitation he also came to help.
By this time Susi was drenched through from the freezing rain and was in danger of becoming Hypothermic. "She was unable to move, we needed to get her to hospital immediately," Keith said. "Jacob and Will managed to get her onto a board, and then carried her round to my estate car and slid the board complete with Susi into the rear of the estate car. Will and I would not have been able to achieve this without Jacob’s help."
Thankfully, Susi is now on the mend following the incident and the couple have expressed their immense gratitude to Jacob for his efforts.
And as thank you, Susi recently presented Jacob with his DPD CEO Award in recognition of his efforts. This is a special award for outstanding service, from DPD's CEO Elaine Kerr, which includes a financial reward in addition to a certificate.
Grant Ellison - DPD Deeside operations manager, Susi Jones, Jacob Felton – DPD Driver, Elsie the dog, Keith Jones and Luke Meadowcroft – DPD Cluster general manager. (Image: DPD) He also received a card and a voucher from Butternut Box - as he was delivering a box of the company's food for Elsie the dog on the night.
Luke Meadowcroft, DPD cluster general manager, said: "We are incredibly proud of Jacob, and we think he is a star. We knew he always went above and beyond for his customers, but this was a real act of kindness.
"Susi and Keith have been very generous and really wanted to make sure the NHS and Jacob got the credit they deserved, so it was lovely to see Susi on the mend and able to present Jacob with his award.
"Our drivers do an amazing job in all weathers and all year round, so we are always delighted to hear stories like this.”