Evri, formerly known as Hermes, admitted that the standard of the delivery in Oldham, Greater Manchester, "falls below our expectations" and it apologised to the customer
An Evri delivery driver lobbed a parcel at a random house and sent the customer photographs of it flying through the air.
Caroline Mottram was furious to receive the snaps, sent as proof of delivery, to her home in Oldham, Greater Manchester, despite it reaching another property.
In one image, the parcel looks like it is soaring over a back garden fence. When Ms Mottram received the picture, she tracked the delivery online and was baffled to see it was classed as "delivered".
Writing on social media, Ms Mottram said: "Evri delivered my parcel at this property last night at 8:30pm. Anyone know who lives there as they haven’t brought the parcel to the address on it."
Evri, which was formerly known as Hermes until a rebranding in March last year, apologised for the blunder and admitted the standard of the delivery "fell below our expectations". It stressed it has an average star rating of 4.67 out of 5 this year following feedback research.
But other shoppers were left in stitches at the photo after it was shared on social media this week. One person said: "How’s it in the sky?" Another woman said: "It’s f*cking levitating."
”Is it a flying carpet being delivered though,” joked a further customer. Another typed: "How do they get away with stuff like this though?"
An Evri spokesperson told the Mirror: "Our ambition is that every customer’s experience with Evri is a positive one and we have been in touch with Ms Mottram to apologise and offered a gesture of goodwill, this standard of this delivery falls below our expectations. Our couriers are working incredibly hard to safely deliver more than 2.5 million parcels a day, with 99 per cent delivered successfully. The overwhelming majority of our couriers are highly regarded by customers with an average star rating of 4.67 out of 5 this year."
