Amazon's 'disgusting' response after delivery driver runs over and kills customer's dog

[TrueBlueTerrier]

https://www.dailystar.co.uk/news/latest ... y-28108459

A mum was torn apart when she found her family dog had been run over and killed by an Amazon delivery driver and was disgusted when the company offered her a £250 voucher olive branch.

Linda Banwell found her 17-year-old rescue dog Alfie already dead and covered in blood just after noon on September 17.

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She complained to Amazon, who then offered her the voucher by way of a peace offering.

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But Linda, 48, says they need to do more.

She said: “I got the parcel off the guy and had my other dog with me.

“I took the parcel to my mother and when I walked out I saw my dog lying on the floor covered in blood.

"I assumed he didn’t see him and reversed over him but when my husband looked at the CCTV he was driving forward."

CCTV footage shared with SurreyLive shows the delivery driver arriving at her home to deliver a parcel.

The next clip then shows the West Highland terrier being run over by the van's back tyres as it drives off.

Linda added: "He was covered in blood, there’s still a stain on my driveway. We had to move him very quickly because my friend's granddaughter was there and I didn’t want her to see him."

Linda's children in particular, who grew up with the beloved pet, have been left heartbroken by the loss.

"My kids grew up with him so he was like one of them really," Linda added.

“I feel he shouldn’t have had to die like that, Charlie [Linda's other dog] is looking for him the whole time. It would be just as devastating if it was a member of my family, they’ve taken him from us when he should have died nicely," she continued.

While she doesn't believe the act was deliberate and understands Amazon can do nothing to bring Alfie back, Linda believes the retail giant should do more to support her family.


"Amazon’s response in the first phone call was just ridiculous and they weren’t listening to what I was saying," she added. "Their reaction has been disgusting."

An Amazon spokesperson said: "We have very high standards for our delivery service providers and how they serve customers.

"We are taking this matter seriously and have reached out to the customer to offer our support.”