Evri has given out cash after a “bone-brained” Oxfordshire delivery left a parcel damaged.
The customer, who lives in the south of the county and wished to remain anonymous, was handed £25 by the parcel delivery company, which also apologised to him.
The man said: “I have instructed Evri to donate the compensation to a deserving charity.”
A spokesperson for Evri said: “We have taken action with the courier to ensure this doesn’t happen.
“Our customer service team contacted the customer to offer a suitable resolution on this incident.”
A photo of the delivery, supplied by the customer (Image: Member of public)
In early January the customer shared a photo of his new curtain rail squeezed partially through his letterbox in the Wallingford area.
The packaging was damaged and there was minor damage to the item, although it was still fit for purpose.
When describing the delivery the customer called it “bone-brained”.
He said: “If it had been left by my front door or in a safe place, there would have been no problems.”
The customer said he had tried to complain to the company about the incident but he struggled both with the chatbot online and to get through to a human via phone.
Responding to the incident, the delivery company said that most of its couriers are “highly regarded” and have an average star rating of 4.6 out of five this year.
The spokesperson added: “We are committed to making sure every parcel is carefully looked after.”
This is not the first Oxfordshire complaint Evri has received in recent months as prior to Christmas 2025, a delivery driver resigned after complaints.
People living in the Wellington Gate community in Grove said their Evri deliveries in early December had gone missing, been thrown into gardens without care and been delivered to the wrong addresses.
Responding to that incident, the business said: “Every parcel matters to us, and we’re disappointed when a courier fails to care for a parcel as if it were their own.”