AN MP has written to the CEO of a delivery company calling for 'urgent action' following parcel chaos that has recently ensued.
Poole MP Neil Duncan-Jordan has written to the CEO of Evri, Martijn de Lange, discussing 'significant parcel delivery issues' that are taking place in the area.
He addressed situations where parcels are delivered to incorrect properties and multiple parcels being left outside single addresses, adding that a Facebook group has been created to reunite lost parcels.
The letter read: "The scale of this problem has become so extensive that residents have felt compelled to create a local Facebook group to reunite lost parcels and , remarkably, are often hand delivering items themselves in an attempt to correct these failures."
He went on to discuss the evidence being provided for 'proof of delivery', where his constituents are receiving pictures of the same unrelated properties, or in some instances, a black screen.
Mr Duncan-Jordan took to social media to inform his constituents that he will be continuing to raise individual cases and they should get in touch with any information.
He said: "I’ve heard from many residents about parcels going missing or being delivered to the wrong address by Evri.
"I know that with Christmas coming up, this has caused real stress as people struggle to replace items or cover the costs in time.
"I’ve written to the CEO of Evri asking for urgent action and will continue to raise individual cases on behalf of constituents."
The letter requests that the business provides clarification on what immediate steps they are taking to address mis deliveries and what seems to be failure in proof of delivery standards.
In response to claims made by multiple BCP residents, a spokesperson recently told the Echo that they apologise for instances where service haven't met their high standards, and they are continuing to monitor the situation.
They said: "Our ambition is that every customer’s experience is a positive one, and we apologise that in some instances service in the local area hasn’t met our high standards.
“We’re working closely with our delivery partner to ensure the necessary retraining is carried out, as we expect those who work with us to treat every parcel like they would for themselves or a family member.
"We are continuing to monitor the situation, and any customers who need support can contact our customer service team.”