BCP residents frustrated over issues with Evri

[TrueBlueTerrier]

https://www.bournemouthecho.co.uk/news/ ... sues-evri/

RESIDENTS across Bournemouth, Poole and Christchurch say they are “frustrated, heartbroken and losing trust” in online shopping after issues with parcel delivery firm, Evri.

Hundreds of people have joined a Facebook group named EVRI Victims Bournemouth, Poole and Christchurch, created for those who say they have experienced missing parcels, stolen items, false “delivered” scans, unhelpful customer service and repeated issues with delivery drivers.

One member, Selina Duckworth, 40, from Poole, said her parcel was marked as delivered despite never arriving.

She said: “I’ve had a delivery apparently sent to my address, but it didn’t turn up. My proof of delivery was just a black picture.

“You can’t get through to anyone at Evri.

"People are paying for a service to have items sent to us, and they’re not. We don’t know if it’s getting misplaced, damaged or stolen.

She added: “It’s coming up to Christmas, you’re spending all this money and now it’s hard to even trust buying anything online anymore because you’re not guaranteed to get it.

"It’s just frustrating. Something needs to be done.”

Another resident, Rachael Hart, said on November 27, she said seven parcels were left on her doorstep, only one of which was addressed to her.

She added: “I have absolutely no faith my parcels will arrive on time, if at all.

"It causes so much stress because when items go missing despite the driver stating they were delivered, the recipient has to spend time and effort raising a dispute with the supplier.

"It’s grossly unfair on the supplier too, and ultimately leads to higher prices because of compensations.”

For mum Marissa Robson from Bournemouth, the issue has been devastating.

She spent £100 on Christmas presents for her daughter, gifts that never arrived.

Marissa said: “I received a picture saying my order had been delivered, but it wasn’t my door.

“Other neighbours received the same picture.

“They’ve ruined my Christmas. I’ve been planning gifts for my daughter since September.

"My tracking number shows it’s delivered, but I haven’t received anything.”

A spokesperson for Evri said: “Our ambition is that every customer’s experience is a positive one, and we apologise that in some instances service in the local area hasn’t met our high standards.

“We’re working closely with our delivery partner to ensure the necessary retraining is carried out, as we expect those who work with us to treat every parcel like they would for themselves or a family member.

"We are continuing to monitor the situation, and any customers who need support can contact our customer service team.”