LTB 259/16 - New Postal Digital Assistant Mk2 (PDA) –National Joint Statement

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LTB 259/16 - New Postal Digital Assistant Mk2 (PDA) –National Joint Statement

No. 259/2016

Friday 22nd April 2016

New Postal Digital Assistant Mk2 (PDA) –National Joint Statement



To: All Postal Branches

Dear Colleagues,

Further LTB 138/16 which detailed the PILOT of the new PDA across a number of offices which were selected as being representative of the delivery and collection operation we have now agreed to national deployment of the new PDA’s.

This follows user feedback highlighting a number of minor system errors which have now been corrected, as well as some simplifications to current processes which mean that we jointly accept that the PDA is ready for National roll out and replacement of the existing devices.

As a consequence we have agreed the attached National Joint Statement, endorsed by the Postal Executive, to enable National deployment to commence on the 25th April with a plan to complete by the end of October 2016.

The deployment plan has been produced following feedback from the field and is grouped by Delivery Director. (attached).

A revised set of training materials and workplace coach briefs have been produced for Delivery indoor, outdoor, and Collection Users. Training for all frontline OPG’s on the new PDA will be undertaken by Workplace Coaches utilising the units WTLL session prior to the respective unit commencing. This will include full demonstrations on the new device and ongoing support for users, including the Standard Operating Procedures (SOP’s).

We have agreed that during National Deployment there will be regular review meetings at National Level to understand whether there are any changes required to the technical process, software applications and training materials to assist with and support the full use of PDAs and ensure that deployment is undertaken as easily as possible.

In addition, both parties will continue to discuss and share the relevant information linked to further enhancements of the software which will be subject to phase 2 applications once full deployment has been completed.

Any enquiries should be addressed to outdoorsecretary@cwu.org quoting reference 540.



Yours Sincerely



Bob Gibson

CWU Assistant Secretary

Email Attachments - Click to download


LTB 259/16 - New Postal Digital Assistant Mk2 (PDA) –National Joint Statement
Attachment 1: National Deployment Timeline
Attachment 2: PDA Mk2 CWU_RM National Joint Statement Final Version 1
Attachment 3: SOP D10 Process RM Tracked - New PDA
Attachment 4: SOP D18 Process barcoded parcels - New PDA
Attachment 5: SOP D19.1 Clear down and prepare to leave for delivery - New PDA
Attachment 6: SOP D19.2 Log on to PDA - New PDA
Attachment 7: SOP D22.2 Deliver barcoded items - New PDA
Attachment 8: SOP D22.5 Collection on Delivery - New PDA
Attachment 9: SOP D22.6 Collect Tracked Returns Mail - New PDA
Attachment 10: SOP D23.1 Return from delivery - New PDA
Attachment 11: SOP D23.2 POL acting as an Enquiry Office - New PDA
Attachment 12: SOP D24 Pouch off - New PDA
Attachment 13: SOP D25 Confirmation of Delivery - PDA contingency - New PDA
Attachment 14: SOP D26 Transfer items to and from Enquiry Office - New PDA
Attachment 15: SOP D28 Process Local Collect items - New PDA
Attachment 16: SOP D29.1 Issue customers mail at Enquiry Office - New PDA