I have had dealings with capita.
My aunt was a widow of an ex PHG and was offered a lump sum as a final settlement for her pension.
There were problems and a brick wall developed.
My aunt contacted me and I in turn contacted the CEO of Capita Jon.firstname.lastname@example.org
, he passed the complaint onto Richard.Kirwan@capita.co.uk
Head of complaints Customer relations team.
The first contact was on 30th Jan and we got payment on the 8th Feb.
Capita were very helpful.
The original claim was in Oct and Capita cited techincal differculties with calculations being received from the Royal Mail pension office.
So in all 4 months, with the above getting involved.
I would recommend using the above e mail addresses to push forward your claim.
Please let me know how you get on.
I want to claim for Dec 20 and will lose 1% of my final salary.
I don't want to work a day past Dec 1st, so timing is every thing.
I will ring capita tomorrow and ask realistically how long does it take to process a claim.