Mail Centre Shift Supervisor

[TrueBlueTerrier]

http://www.totaljobs.com/JobSeeking/Mai ... ob51770381" onclick="window.open(this.href);return false;

Location: Newcastle Upon Tyne, Tyne and Wear
Salary: Between £17,000 and £26,0000 depending upon relevant experience
Company: NRG Group
Job Type: Permanent
Date posted: 30/09/2011 16:20:26

Job Description :
JOB TITLE:Mail Centre Shift Supervisor
REPORTING TO:Mail Centre Team Leader
JOB PURPOSE:
To effectively manage the processing and distribution of inbound, outbound and internal mail to the business in line with service level agreements and departmental targets whilst delivering exceptional customer service, continuous improvement and effective ways of working. Contribute to cross functional and third party suppliers’ ad-hoc and regular review meetings to share data and drive operational improvements.
FUNCTION: Facilities
KEY ACCOUNTABILITIES
1.Complete work in an accurate, timely and efficient manner to achieve agreed SLA’s; deliver results and recommend ways to improve performance and effectiveness.Provide excellent customer service at all times, ensuring customer focus and quality service are at the heart of all activities and processes.
2.Supervising and monitoring performance of people, equipment and processes on a day to day basis and deputising for Mail Centre Team Leader as required.
3.Provide guidance and technical advice to team, prioritising work, allocating resources and dealing with problems to ensure deliverables are met.
4.Identify and escalate opportunities for continuous improvement within the function to maximise value creation in terms of people, processes and service delivery.
5.Participate in recruitment for new team colleagues and ensure all new team members receive full induction and intensive support during their transition to full competence.
6.Respond to or escalate issues in respect of absence, disciplinary or grievance situations in accordance with the Company’s Standards.
7.Ensure the policy, procedures and practices of the team comply fully with all legal and regulatory requirements and codes of practice/conduct.
8.Ensure that effective risk management processes are established within the team in accordance with the Company’s risk appetite and risk and control framework.
9.Make an effective contribution to the relationship with one or more key third party supplier.
10.Have an appreciation of suppliers’ services and how they are delivered, show an awareness of likely challenges and assist with the investigation of service shortfalls.
11.Have an appreciation of external suppliers’ products and services ensuring best value and service delivery to business users.

KEY METRICS
Achievement of team targets and SLA’s
Employee Engagement metrics
Scorecards
Timely completion and accuracy of MI
Timely completion of management controls
Trove Management
Business Continuity Management

[TrueBlueTerrier]

Don't think its a RM job but how does it compare with a RM one. Makes RM MC Managers appear overpaid and underworked - or the opposite.

[fishtank]

Company: NRG Group

Directly employed by the agency to bypass the Agency Workers Regulations.
Even Supervisors.

[Dogs of War]

What company is it for?

[fishtank]

What company is it for?

NRG.
They are a recruitment agency.
http://www.nrgplc.com/" onclick="window.open(this.href);return false;

It's probably us though.

[resperin]

NRG aren't agency; theyre being used to find candidates for the role, and are still being employed by RM

[fishtank]

NRG aren't agency; theyre being used to find candidates for the role, and are still being employed by RM

You in for one of the supervisors jobs?

[DGP1]

I don't see on it the ability to do postmans work............all day.............everyday

[Rtype]

I wouldnt take a drop in wages for that job!!!

[clashcityrocker]

What's Trove management?

[briant_gumble]

What does sla stand for?

[TrueBlueTerrier]

[fishtank]

Usually means Service Level Agreement.

[Straight4ward]

What does sla stand for?

Service level agreements. (Apparently)

Whoops, sorry! I hadn't seen FT's response.