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How do I use 'Local Collect'?

Post Office® discussion forum for our Post Office® colleagues from Crown, Franchise to Sub Post Offices.
coolhands
Posts: 3
Joined: 25 Mar 2012, 23:09
Gender: Female

How do I use 'Local Collect'?

Post by coolhands »

This may sound silly but I've signed up for and purchased 250 local collect lables for my business. But how do I get the parcel to the local postoffice that my customer wants? If I put his (home) address on the parcel, and this sticker, how do I get it to go to one that is not the one closest to his actual house? There are no instructions on the royal mail website at all, and I never got a promised email list of 'participating' local collect post offices? I presume they will all accept them I can't see one refusing? Bit of a risk though for me.

Any help?
thanks
coolhands
Posts: 3
Joined: 25 Mar 2012, 23:09
Gender: Female

Re: How do I use 'Local Collect'?

Post by coolhands »

ok well to answer my own question for any future searches, I found it buried deep within a pdf file :crazy: I've underlined the pertinent bit. So the customers own address doesn't go on the label.
When your customer selects the Local Collect BusinessTM option and indicates
which Post Office® branch they want the parcel delivered to, you need to:
Put the Post Office® branch address on the parcel together with the name
of the customer

• Apply a Local Collect BusinessTM label
• Despatch the Local Collect BusinessTM parcels with your other Royal Mail
Tracked® parcels. They then travel through the normal Royal Mail network,
and the Local Collect BusinessTM parcels are delivered to the Post Office®
branch as addressed on the parcel
Here is the link for the pdf although it is from 19 Aug 2010 I have to assume it's the same method used now. Great Royal Mail, eh?!
http://www.royalmail.com/sites/default/ ... 090112.pdf" onclick="window.open(this.href);return false;
The BFO
POST OFFICE
Posts: 419
Joined: 12 Oct 2009, 20:36
Gender: Female

Re: How do I use 'Local Collect'?

Post by The BFO »

According to this you are 'emailed a list weekly'?

http://www.royalmail.com/delivery/outbo ... s#13700328