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Post Offices - Posties Pouching off Question

Post Office® discussion forum for our Post Office® colleagues from Crown, Franchise to Sub Post Offices.
wolfie citizen smith
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Post Offices - Posties Pouching off Question

Post by wolfie citizen smith »

Can a Post Office refuse a post person there mail when pouching off ????
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TrueBlueTerrier
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Re: Post Offices

Post by TrueBlueTerrier »

wolfie citizen smith wrote:Can a Post Office refuse a post person there mail when pouching off ????
Without knowing the reason given I would say in general no. The mail has to be returned by some method and if pouching off is policy within your DO they should not then refuse. In fact don't they get a payment for posties pouching off :hmmmm . I'll check with my friendly sub office on Monday.
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wolfie citizen smith
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Re: Post Offices

Post by wolfie citizen smith »

TrueBlueTerrier wrote:
wolfie citizen smith wrote:Can a Post Office refuse a post person there mail when pouching off ????
Without knowing the reason given I would say in general no. The mail has to be returned by some method and if pouching off is policy within your DO they should not then refuse. In fact don't they get a payment for posties pouching off :hmmmm . I'll check with my friendly sub office on Monday.
well how did you get on ?
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stokes11eg
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Re: Post Offices

Post by stokes11eg »

wolfie citizen smith wrote:
TrueBlueTerrier wrote:
wolfie citizen smith wrote:Can a Post Office refuse a post person there mail when pouching off ????
Without knowing the reason given I would say in general no. The mail has to be returned by some method and if pouching off is policy within your DO they should not then refuse. In fact don't they get a payment for posties pouching off :hmmmm . I'll check with my friendly sub office on Monday.
well how did you get on ?
:nana They used to receive a payment, but that stopped, since then, a lot of P.O's aare reluctant to take them in.
TrueBlueTerrier
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Re: Post Offices

Post by TrueBlueTerrier »

wolfie citizen smith wrote:
TrueBlueTerrier wrote:
wolfie citizen smith wrote:Can a Post Office refuse a post person there mail when pouching off ????
Without knowing the reason given I would say in general no. The mail has to be returned by some method and if pouching off is policy within your DO they should not then refuse. In fact don't they get a payment for posties pouching off :hmmmm . I'll check with my friendly sub office on Monday.
well how did you get on ?

They said they were not aware they could refuse and would not do so anyway, they are checking. However just had a thought we have a Post Office section here and they might not have seen this thread - I'll change title and copy it into their section to see if we get a reply.
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POSTMAN
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Re: Post Offices - Posties Pouching off Question

Post by POSTMAN »

I would of thought the answer to this is NO.
The reason being,it's a fecking post office!I mean they wouldn't refuse a letter or packet of a customer would they.
Has someone been refused then?

Also i know post offices recieve payments to hold pouch bags.Use to be 50p bag or summin.
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saunders265
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Re: Post Offices - Posties Pouching off Question

Post by saunders265 »

Perhaps this may help. Reference; Post Office Ltd Counter Operations Manual, Volume 2, Postal Services, Inland Mails Services, Subsection 7.12;

7.16 Undelivered mail
Treatment of items that cannot be delivered
There are certain circumstances when a delivery officer may not be able to deliver mail items.
Reasons for non-delivery are:
- the premises are temporarily unoccupied and there is no letter box
- the item has been sent by Recorded ‘signed for’ or Special Delivery and there is no one in to sign for it
- the postage on the item is insufficient and there is a charge that must be collected
- the item is too large for delivery through the letter box
- the item is refused by the occupants of the address
- there is an insufficient or incorrect address on the item
If a delivery officer is unable to deliver an item, they must take one of the following courses of action:
- return the item to the Royal Mail delivery office
- leave the item at a nearby Post Office branch so that it can be returned to the Royal Mail delivery office

I appreciate that this doesn't exactly answer your question, but as someone suggested earlier, we are supposed to be working together. Some Sub Postmasters acquire an odd type of attitude, and in this case perhaps local management should take up the case - or I have I just said something daft?