axeman wrote:no it's not the work thats changing your still sat at the counter and hand over stamps etc.. your told to do the hard sell routine this is really not your problem you are there for one reason and thats to serve the customer , how's that changed ? i'm afraid your becoming no beter than tele sales people . in this case what a depresing thought for you and your fellow counter staff how demoralising it must
Thats partly why I came on here. The offering P.O. products should not under any circumstance be hard sell.
The way in which the counter job has changed is that we are required to offer appropriate products to customers. FACT. Even the Union acknowledge that. Do you get it now? We are not employed just to ''hand over stamps''
Our job IS to offer products. PLEASE PLEASE PLEASE stop stating nonsense in that we are only to sit there handing over stamps.
axeman wrote:p.m 1961..... on a mission just like your fellow ars*wipe armani dinosaurs your truly a book end of that tw*t :lfo thats all these people want to do is work and go home they obviously don't intend to become converts to your regimes if you want to be mr.p.o then thats your right but try not to inflict your beliefs onto others who just don't want to listen to you and your felow ars*wipe
The problem is the works changing and they are not. Maybe you were around when the horse and cart delivered the mail and would like to still be delivering the mail by the same means.
It's not the change that bothers us so much..it's the way they are trying to implement them..(the 22 strings) they have shifted slightly with the protection of early shift allowance,the strikes got this..not working harder or convincing people that the strings are necessary evils,By working and fighting as one we will improve the implementaion of the changes..NOT erradicate them altogether,no one could be so gullible as to believe we will get that,but something is better than what wer'e facing now,our faith lies with the union to get as many of those conditions"eased" as possible. Your mate Armani can't/won't accept this.He believes that we should embrace the changes as they are,lose staff,lose pay and conditions and just get on with it "for the good of the company" and he wonders why he is met with such animosity??
Hey water pistol. I don't know anything about what you RM staff are fighting for. Only whats going on in the POL part. So for to state that I can't/won't accept this is drivvel.
I'll state again why I came here. READY??
To see what holds us back from doing our job on the counter, we should be getting support on confidence and capability. We still ( on the whole) aren't doing it, there is still a lot of animosity in branches over what we should be doing even though a clear code of practice was issued. Everyday in branches there are problems with people taking the cash as an appearance offer. They are not on.
axeman wrote:no it's not the work thats changing your still sat at the counter and hand over stamps etc.. your told to do the hard sell routine this is really not your problem you are there for one reason and thats to serve the customer , how's that changed ? i'm afraid your becoming no beter than tele sales people . in this case what a depresing thought for you and your fellow counter staff how demoralising it must
Thats partly why I came on here. The offering P.O. products should not under any circumstance be hard sell.
The way in which the counter job has changed is that we are required to offer appropriate products to customers. FACT. Even the Union acknowledge that. Do you get it now? We are not employed just to ''hand over stamps''
Our job IS to offer products. PLEASE PLEASE PLEASE stop stating nonsense in that we are only to sit there handing over stamps.
axeman wrote:p.m 1961..... on a mission just like your fellow ars*wipe armani dinosaurs your truly a book end of that tw*t :lfo thats all these people want to do is work and go home they obviously don't intend to become converts to your regimes if you want to be mr.p.o then thats your right but try not to inflict your beliefs onto others who just don't want to listen to you and your felow ars*wipe
The problem is the works changing and they are not. Maybe you were around when the horse and cart delivered the mail and would like to still be delivering the mail by the same means.
It's not the change that bothers us so much..it's the way they are trying to implement them..(the 22 strings) they have shifted slightly with the protection of early shift allowance,the strikes got this..not working harder or convincing people that the strings are necessary evils,By working and fighting as one we will improve the implementaion of the changes..NOT erradicate them altogether,no one could be so gullible as to believe we will get that,but something is better than what wer'e facing now,our faith lies with the union to get as many of those conditions"eased" as possible. Your mate Armani can't/won't accept this.He believes that we should embrace the changes as they are,lose staff,lose pay and conditions and just get on with it "for the good of the company" and he wonders why he is met with such animosity??
I cant speak for Armani and don't know the full story behind the dispute for you guys but for us it looks bad. We are all going to the same grade wether we like it or not but hopefully we can negotiate a compromise for everybody.
You are right I believe we will all go to CSA. However if these dinosaurs get their fingers out and start doing what they are paid to do the office in which you work will start making more money. CSA's will be on £18K and there will be 3 steps on the skills ladder for people who want to specialise and further their career can earn up to £21K. Show me a front line job these days that offers that thats not a bespoke company in a city. The only limiting factor will be if the dinosaurs dont pitch in the office won't make enough so it will affect others.
axeman wrote:no it's not the work thats changing your still sat at the counter and hand over stamps etc.. your told to do the hard sell routine this is really not your problem you are there for one reason and thats to serve the customer , how's that changed ? i'm afraid your becoming no beter than tele sales people . in this case what a depresing thought for you and your fellow counter staff how demoralising it must
Thats partly why I came on here. The offering P.O. products should not under any circumstance be hard sell.
The way in which the counter job has changed is that we are required to offer appropriate products to customers. FACT. Even the Union acknowledge that. Do you get it now? We are not employed just to ''hand over stamps''
Our job IS to offer products. PLEASE PLEASE PLEASE stop stating nonsense in that we are only to sit there handing over stamps.
Spot on again armani.
Yes and I've already posted a link to THE CWU site explaining this quite clearly. Do they listen? do they fu@K
Location: i'll take your lickin,but i'll keep kickin!!
Postby pistol »
Fake armani..You still don't get it do you..you have your problems in counters,we have ours in R.M.the point is that although individually we have our issues to solve,we should be looking for answers together as penultimately we work for the same group..for you to come in here and shout the odds and trying to seperate the views of the many is what's got you branded a scab/manager/asskizzer etc. Perhaps if you had come on here and welcomed all views you wouldv'e been better met. GOD FORBID!! there might even be a postie on here with enough sense and savvy to forward a suggestion or two themselves.You assume we are all thick,arrogance if i ever saw it.Think about it. oh..and if you have any decent idea's for how we might get our result regarding the implementation of our chages,take a shot of humility and we'll be happy to hear them.
axeman wrote:p.m 1961..... on a mission just like your fellow ars*wipe armani dinosaurs your truly a book end of that tw*t :lfo thats all these people want to do is work and go home they obviously don't intend to become converts to your regimes if you want to be mr.p.o then thats your right but try not to inflict your beliefs onto others who just don't want to listen to you and your felow ars*wipe
The problem is the works changing and they are not. Maybe you were around when the horse and cart delivered the mail and would like to still be delivering the mail by the same means.
It's not the change that bothers us so much..it's the way they are trying to implement them..(the 22 strings) they have shifted slightly with the protection of early shift allowance,the strikes got this..not working harder or convincing people that the strings are necessary evils,By working and fighting as one we will improve the implementaion of the changes..NOT erradicate them altogether,no one could be so gullible as to believe we will get that,but something is better than what wer'e facing now,our faith lies with the union to get as many of those conditions"eased" as possible. Your mate Armani can't/won't accept this.He believes that we should embrace the changes as they are,lose staff,lose pay and conditions and just get on with it "for the good of the company" and he wonders why he is met with such animosity??
I cant speak for Armani and don't know the full story behind the dispute for you guys but for us it looks bad. We are all going to the same grade wether we like it or not but hopefully we can negotiate a compromise for everybody.
You are right I believe we will all go to CSA. However if these dinosaurs get their fingers out and start doing what they are paid to do the office in which you work will start making more money. CSA's will be on £18K and there will be 3 steps on the skills ladder for people who want to specialise and further their career can earn up to £21K. Show me a front line job these days that offers that thats not a bespoke company in a city. The only limiting factor will be if the dinosaurs dont pitch in the office won't make enough so it will affect others.
I believe they will eventually realise that Poltd will not accept them just selling stamps and not offering new products and will take them down the road of the conduct code if they dont start to sell.
Just incase you lot missed it. Its the bit coloured in blue below.
Grab a coffee and a scone and get a look over this. Quoted from the CWU site (really, i didn't hack it) from the cheif whip himself.
Go on axeman argue the point now that our job is only to ''sit there and hand over stamps''
CWU assistant secretary Andy Furey said: "We want our members to work for a successful, financially viable Crown office network. For that to happen it is obviously imperative that as many products are sold as possible.
"However, the CWU will not tolerate its members being put under any pressure to 'hard sell'. We also accept that selling skills do not come naturally to everyone. This code of practice will ensure that everyone will be treated fairly and consistently, with enhanced training and support for all our members.
"It would have been irresponsible for the union to ignore the realities post offices have to face if they are to be successful in the 21st century. But it would have been even more irresponsible if we had not ensured our members were protected through a transitional time, and equipped with the necessary skills to provide the excellent level of service the public have always received from them."
A Sales and Profit Incentive Sceme was introduced in 2005's pay agreement, which gives employees the chance to gain additional bonus payments based on the amount of focus products their office sells. The targets are team based - not individual.
Andy added: "I am confident that the code of practice, and the extra training it provides, will lead not only to the sale of more products but greater bonuses for our members."
The bold new regime at WH Smith is facing intense criticism from insiders,
with senior managers attacking the stores as bad places to work that offer
a poor deal for customers.
Chief executive Kate Swann has won plaudits from the City for turning around
a struggling business. But according to a survey published in Retail Week, 80%
of staff say the company does not care about its employees and 70% say they
would not reccomend it as a place to work. Swann has led a series of shake-ups.
Many store managers say they feel overworked, and claim the efficiency drive
has left morale in tatters.
WH Smith said "The survey was carried out immediately after a period of enormous
change, which included changes to our final salary pension scheme."
(Evening Standard 24/8/2007).
Sound familiar? - at least the managers in WHS recognise what is happening, and are speaking out about it.
This is what the future is for POL staff given over to WHS and the other franchisees.
And the more 'efficient' and profitable you are, the more attractive you will be for franchising (aka privatising/profiteering).
Last edited by baldrick on 25 Aug 2007, 09:40, edited 1 time in total.
I believe they will eventually realise that Poltd will not accept them just selling stamps and not offering new products and will take them down the road of the conduct code if they dont start to sell.
To be honest, I think they already have, hence the reason they are so determined to get one over with this strike. The more focus they can draw to something else the less they need to focus on their job
pistol wrote:Fake armani..You still don't get it do you..you have your problems in counters,we have ours in R.M.the point is that although individually we have our issues to solve,we should be looking for answers together as penultimately we work for the same group..for you to come in here and shout the odds and trying to seperate the views of the many is what's got you branded a scab/manager/asskizzer etc. Perhaps if you had come on here and welcomed all views you wouldv'e been better met. GOD FORBID!! there might even be a postie on here with enough sense and savvy to forward a suggestion or two themselves.You assume we are all thick,arrogance if i ever saw it.Think about it. oh..and if you have any decent idea's for how we might get our result regarding the implementation of our chages,take a shot of humility and we'll be happy to hear them.
With respect our disputes are similar but i think they have to be fought seperately because we are talking seperately to different companies within a very big company. Royal Mail have been waiting for this strike for a while and are ready to fight for a long long time. Beyond christmas me thinks. Do you agree?
pistol wrote: Perhaps if you had come on here and welcomed all views
Come on pistol, look back to page 1. What was the very first response I got? Welcome all views? Maybe thats rich coming from a forum with members that rip into someone right away even when they don't really know what the person thats posting is posting for. You guys dont experience what goes on at a counter every working day
armani wrote:Hey water pistol. I don't know anything about what you RM staff are fighting for. Only whats going on in the POL part. So for to state that I can't/won't accept this is drivvel.
I'll state again why I came here. READY??
To see what holds us back from doing our job on the counter, we should be getting support on confidence and capability. We still ( on the whole) aren't doing it, there is still a lot of animosity in branches over what we should be doing even though a clear code of practice was issued. Everyday in branches there are problems with people taking the cash as an appearance offer. They are not on.
What holds you back Armani is a complete lack of knowledge. You totally fail to perceive the the wider issues including the political dimension. There is a world outside your cubicle and like it or not it is political.
I am starting to realise just how much YOU need support regarding your confidence and capability.
I am also sure that Eichman issued "a clear code of practise", but i don't think it reduced animosity.
If you are for real please seek professional help, Largactyl may work.
Is this guy you Postman, just upping the posts and providing a comic diversion. If so ,well done.
