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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

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POSTMAN
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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

Post by POSTMAN »

https://www.royalmailgroup.com/en/press ... stigation/" onclick="window.open(this.href);return false;

We are pleased that Ofcom has taken into account the unprecedented impact of the coronavirus pandemic on our operation when assessing our 2019/20 First Class Quality of Service performance. We worked hard to restore our service quality in 2019-20 and, were it not for the pandemic and its impact on our business in the latter half of March, we were on course to deliver the requisite First Class regulated Quality of Service target (93 per cent). Despite our best endeavours, some areas of the UK experienced a reduction in service levels during March. Relevant factors included high levels of coronavirus-related absences and necessary social distancing measures.

We accept and note Ofcom’s decision around the 2019 Second Class price cap. We made a mistake. Due to an error on our part, our price for Second Class stamps was 1p above the requisite regulatory cap for seven days. At the time, we sought to put this error right by publicly acknowledging our mistake. We also donated the revenue that we expected to make from this error - £60,000 – to our chosen charity Action for Children which helps young people at risk of developing mental health problems. We worked with Ofcom throughout this investigation and lessons have been learned by us during this process.
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It's good to get these types of threads, the ridiculous my manager said bollox so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low life c***s they have always been.
noggin1969
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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

Post by noggin1969 »

RM better get ready for a big fine for 20-21 then. I know OFCOM have relaxed the rules but we've packets and letters not gone out on some walks for over a week. Managers thinking just delivering the Specials and Tracks count as a completed delivery.
worktotime
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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

Post by worktotime »

and here they go again using the coronavirus to cover up for there delivery failures and we all know the real reason is to save money by not paying overtime to posties to complete deliverys :evil/mad ,
SpacePhoenix
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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

Post by SpacePhoenix »

You've got to remember there's only a finite number of vans, if more mail goes out, then the postie arrives back later and so the afternoon shift has to start later. Some vans might be used for collections later so some of the afternoon shift will have a fixed time at which they must be back at the DO by for a van to go out on time on collections
Navalron
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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

Post by Navalron »

SpacePhoenix wrote:You've got to remember there's only a finite number of vans, if more mail goes out, then the postie arrives back later and so the afternoon shift has to start later. Some vans might be used for collections later so some of the afternoon shift will have a fixed time at which they must be back at the DO by for a van to go out on time on collections


Hire/ buy more vans ffs.
UNION JACK
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Royal Mail : We are disappointed with our First Class regulated Quality of Service performance in 2018-19. We accept and understand Ofcom's decision.

Post by UNION JACK »

noggin1969 wrote:RM better get ready for a big fine for 20-21 then. I know OFCOM have relaxed the rules but we've packets and letters not gone out on some walks for over a week. Managers thinking just delivering the Specials and Tracks count as a completed delivery.
:Applause :Applause :Applause :Applause :Applause
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