https://www.ofcom.org.uk/consultations- ... tion-costs
Ofcom has today published a final decision on recovering the costs for consumer advocacy bodies’ work on postal services.
Consumer advocacy bodies, such as Citizens Advice, provide free, confidential and independent advice to consumers about their rights. The cost of delivering this work on postal issues is recovered from the postal industry.
Ofcom does not set the level of these costs, but we are responsible for recovering them from the operators.
Until now, Royal Mail – as the UK’s universal service provider – has been the only operator to pay for these costs. However, as consumer advocacy work doesn’t just relate to Royal Mail, we have decided that other postal operators should also contribute. So, it will also apply to parcel operators with a relevant turnover above £350m and ‘end-to-end’ letter operators with a relevant turnover above £10m. The new charging mechanism will take effect from 1 April 2019.