Royal Mail Quality of Service : First three quarters of the financial year 2017-18

[POSTMAN]

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Royal Mail’s latest Quality of Service report reveals it has beaten its Second Class regulatory target for the first three quarters of the financial year 2017-18, delivering 98.7 per cent of mail within three working days, against a target of 98.5 per cent. 98.6 per cent was delivered within three working days for the third quarter of the year.

Royal Mail delivered 92.5 per cent of First Class mail the next working day, against a target of 93.0 per cent, over the nine months leading up to 3 December 2017. 91.5 per cent of First Class mail was delivered the next working day in the third quarter of the year.

The results are published today in the latest Royal Mail Quality of Service report. The results will contribute towards the regulated Quality of Service targets, which are measured over a 12 month period1.

Royal Mail’s latest Quality of Service report reveals that Second Class mail has exceeded its regulatory Quality of Service target for the first three quarters of the financial year 2017-182. 98.7 per cent of this mail was delivered within three working days, against a target of 98.5 per cent, according to independent research3. 98.6 per cent of Second Class mail was delivered within three working days in the third quarter of the year.

Over the nine months to 3 December 2017, 92.5 per centof First Class mail was delivered the next working day, against a target of 93.0 per cent. 91.5 per cent of First Class mail was delivered the next working day in the third quarter of the year.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has one of the highest Quality of Service specifications of any major European country.

The latest quarterly report for 2017-18 covers the period from 25 September 2017 to 3 December 2017 and was published today on Royal Mail’s website at:

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Sue Whalley, Chief Operations Officer, Royal Mail said: “We take our Quality of Service requirements extremely seriously. Our postmen and women work six days a week, in all weather, to deliver to these challenging targets, which are among the most demanding anywhere in Europe. Our customers are always uppermost in our minds. We continue to focus on improving and maintaining high standards of service.”

The 12 month period excludes a Christmas exclusion period which is the period commencing on the first Monday in December and ending at the start of the first working day after the New Year public holiday or, in Scotland, at the start of the first working day after the Scottish New Year public holiday in the following year.

2.The latest quarterly report for 2017-18 covers the period from 25 September 2017 to 3 December 2017 inclusive for all services reported.

3.Royal Mail’s Quality of Service is measured independently by Kantar TNS, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and Kantar TNS. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by Kantar TNS. For the second quarter of the 2017-2018 financial year, Kantar TNS measured quality of service by sending more than 140,000 sample letters and parcels to more than 6,500 addresses. In the 2017-2018 financial year to date, Kantar TNS measured quality of service by sending nearly 480,000 sample letters and parcels to more than 6,600 addresses.

[Judgee]

What utter b@llocks. It could be just our office I suppose but complete walks went uncovered last year sometimes for days. Every time I came back after my day off my round had been left. Only twice in the whole year did it get covered and the same went for many in the office. I'd come back off a weeks leave to find it hadn't gone out for three days! Talk about massaging the figures and whilst management are doing that the public are totally oblivious to the shambles RM has become due to cutting staffing to the bone!

But as long as the share holders are happy that's ok I suppose!!!!

[BELIAL]

Wow the rest of you must be doing really well to bring the average up. You don't think management have got hold of the panelist list again do you ?

[k979aaa]

Probably get the same team that examines the HYS results?