Royal Mail DMO to be withdrawn in 2018

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It looks like Royal Mail will be getting rid of DMO over the course of 2018. Royal Mail DMO will be a familiar tool to many online sellers and an integral part of their shipping and despatch processes. Do you use it?

Royal Mail DMO (which stands for Despatch Manager Online) is an online tool that predominately helps online sellers organise their sales, despatch and access Royal Mail services online and do things like print labels and buy postage. You can visit the Royal Mail page about DMO here.

Thanks to a tip-off from an eagle-eyed reader who was reading a Royal Mail document dated December 2017 called Important Information: Changes to services, terms and conditions, and a reminder of your product procedures we can report that it seems it will be decommissioned next year. Below in the photos you can find the relevant information related to DMO in the pamphlet. The contents of the document can be found here online.

As Royal Mail notes, the replacement service will be Click & Drop and its associated APIs which can apparently do everything that DMO does. Royal Mail will be contacting all DMO users in due course and helping them transition to the replacement service.

As they say: “Our latest solution, Click & Drop, is the favoured alternative for most customers and we have a range of APIs and direct integrations. Click & Drop provides all the features of DMO, plus a range of additional features and benefits to help your business. It’s built on the latest technology, dealing with browser upgrades and is constantly improving. We recommend switching now to start enjoying the benefits of Click & Drop straight away.”

Naturally, we will be asking Royal Mail for more information about this development but we wanted Tamebay readers to know about the news right away.

Are you a DMO user and will this change have an impact on your daily activities as you send the goods out that you sell online?