Poor postal results hit Scotland

Post by **TrueBlueTerrier** » 30 Nov 2007, 17:39

http://news.bbc.co.uk/1/hi/scotland/gla ... 121565.stm

Scotland had six of the 20 worst performing postcode areas for first class mail delivery, a new study found.

Postwatch Scotland said that this summer's strikes and widespread flooding seriously affected the quality of postal services across the UK.

Dundee, Falkirk, Kirkcaldy, Edinburgh, Perth and Motherwell were in the worst 20 performing postcodes.

Royal Mail said the low quality of service results were due to the industrial action.

Speaking after Royal Mail's release of their half-year performance results, Alan Alexander, chair of Postwatch Scotland, said: "Given the floods and the industrial dispute, customers will not be surprised that Royal Mail's performance has been seriously below par during the summer.

"It is particularly disappointing that six out of the worst 20 performing postcode areas for the delivery of first class mail are in Scotland.

"Industrial peace between Royal Mail and the Communication Workers Union means the industry, after a step backwards, can take great strides forward.

"Next year, customers in Scotland should expect Royal Mail to be announcing a much improved performance. That should help all of us to post with confidence."

A Royal Mail spokeswoman said the low quality of service results in Scotland were due to the official and unofficial industrial action which took place during this period.

New technology

She added: "We are very aware that our customers simply didn't receive the service they deserve as a result of this year's strike action by the Communication Workers Union and we're very sorry that they were let down.

"Customers are all too aware that strike action continued during the third quarter of the year which means that targets will also be missed for the autumn period."

Royal Mail said they would invest in new technology and modernise operations so that they could return to the "record highs in quality of service reached in the last two years".

BELIAL · Post by **BELIAL** » 30 Nov 2007, 17:41

You've had too much coffee have'nt you

P739 · Post by **P739** » 02 Dec 2007, 14:08

I work in one of these offices we take out everything that comes in as we have a clear the office policy what more can we do

A load of crap as far as i am concerned.

not me · Post by **not me** » 02 Dec 2007, 15:01

aye same here.we clear what comes in.
well that was till the late starts and our nice packet backlog building up and walks not being covered

L Tommo · Post by **L Tommo** » 02 Dec 2007, 22:10

Dont worry boys... Just tell the public they are lucky to get anymail.....

If i had my way.... ALL OOOT!!!

:lfo :cfo