- Royal Mail launches service to give overseas customers more convenient parcel tracking
Tracked Email Notifications ensures customers have a clearer idea of where their order is
Customers will receive email alerts about the progress of their parcels
Service comes in several different languages
Tracked Email Notifications are free add on to international tracking services
Royal Mail has launched a new service that will give overseas customers of UK-based retailers a more convenient way to track their parcels.
Tracked Email Notifications, available from September 11 as a free add on with all Royal Mail International Tracked products1,is designed to ensure customers have a clearer idea of where their order is at any given time.
Initially available to customers who have a business account with Royal Mail, the service provides recipients with a series of push emails alerting them when their item has:
- left the UK
arrived in the receiving country
entered and cleared customs (outside the EU where data available)
been delivered/attempted to be delivered
Under the initiative, Royal Mail will provide the retailer with a link that they can embed into an email to their overseas customers. This will enable customers to select the notifications that they would like to receive, as well as their preferred language.
Languages include: English, French, German, Spanish, Italian, Portuguese, Danish, Russian and Greek. The service is available in all countries that Royal Mail sends International Tracked products to with the exception of Argentina and Ecuador.
Ends
1International Tracked, International Tracked and Signed. Tracked Email Notifications are not available with the International Signed Service as this not a fully tracked service.