Royal Mail Exceeds Quality Of Service Targets

[TrueBlueTerrier]

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Royal Mail’s latest Quality of Service report reveals that it has exceeded its regulatory First Class target for the first quarter of the financial year 2017-18, delivering 93.3 per cent of mail the next working day

It also passed its Second Class mail target of 98.5 per cent, delivering 98.7 per cent within three working days

The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period

The UK has one of the highest Quality of Service specifications of any major European country

Royal Mail’s Quality of Service report for the first quarter of the financial year 2017-20181 reveals it has exceeded its regulatory First Class mail target of 93 per cent, delivering 93.3 per cent of this mail by the next working day.

It also passed its Second Class mail target of 98.5 per cent, delivering 98.7 per cent of this mail within three working days.
Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country


Sue Whalley, Chief Operations Officer, Royal Mail said: “Royal Mail operates under some of the most demanding Quality of Service standards in the whole of Europe, so it is only right to pay tribute to the hardworking postmen and women who make this happen six days a week at more than 30 million addresses across the UK. We remain the only UK delivery company to publish our Quality of Service performance and we are proud to do so.


“We continue to focus on improving and maintaining these high standards of service for our customers.”

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company

The latest independent report on performance for the first quarter of the year was published today on Royal Mail’s website at:
http://www.royalmailgroup.com/customers ... ce-reports" onclick="window.open(this.href);return false;
Ends


ISSUED BY:
Royal Mail press office
Mark Street
0207 449 8254
mark.street@royalmail.com
press.office@royalmail.com
Notes to editors
1. The latest quarterly report for the 2017-18 financial year covers the period from 27 March 2017 to 25 June 2017 inclusive for all services.
2. Royal Mail has the highest quality of service specification of any major European country, compared to Germany, France, Spain and Italy.
3. Royal Mail’s Quality of Service is measured independently by TNS Global, a company with a long track record in this field. The methodology used and the results obtained are audited and verified independently of Royal Mail and TNS Global by Ofcom appointed auditors. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by TNS Global.

For the first quarter of the 2017-2018 financial year, TNS Global measured quality of service by sending more than 167,000 sample letters and parcels to more than 6,600 addresses.

About Royal Mail

Royal Mail plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. UK Parcels, International and Letters (“UKPIL”) comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to more than 30 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. Royal Mail also owns General Logistics Systems (GLS) which operates one of the largest ground-based, deferred parcel delivery networks in Europe.

[Lounge Lizard]

Well done Moya

[collierrow]

nice to see sue whalley giving praise to all the hard working posties out there myself included six days a week.pity she cant echo that setiment when in negotiations with the cwu to get a national agreement

[hans solo]

lying bastards mail failed all the time in our office

[Judgee]

Didn't count our office either then as regularly mail is left for several days when people are on holidays or off sick. Must have massaged those figures like a pro!

[noggin1969]

Same at ours , rounds up in the air with A/L or S/L have half a road done on them as lapsing. So the customers see some bod on the duty , tracks etc scanned by the lineo's as inaccessible in the D.O.