Royal Mail PDA roll-out continues

Post by **TrueBlueTerrier** » 16 Feb 2017, 17:36

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Royal Mail has restarted the deployment of its new PDAs and the postal operator expects the roll-out to be completed in the coming months.

In a notice posted on the myroyalmail.com website today (15 February), Royal Mail said: “The teething problems related to our technology back office have been largely solved, and a new team who are monitoring PDA performance closely are ready to step in if issues arise.”

The notice continued: “We’re adding new technology to our Customer Service Points with the rolling out of card payment machines in most of our offices. The machines will help customers who have to pay customs charges, or excess postage fees, and will accept all cards including contactless and Apple and Android Pay.

“We are also introducing electronic label printers, which will allow customers to show us the booking confirmation codes on their phone. These can then be scanned to automatically print parcel labels.”

UnhappyGremlin · Post by **UnhappyGremlin** » 18 Feb 2017, 20:14

TrueBlueTerrier wrote:....Royal Mail said: “The teething problems related to our technology back office have been largely solved”....

Not even remotely close to being true.

They haven't even solved the problems of the old ones yet.

Post by **SpacePhoenix** » 18 Feb 2017, 23:29

UnhappyGremlin wrote:They haven't even solved the problems of the old ones yet.

Why would they when the old ones are being phased out, the manufacturer stopped making the old ones a few years ago

UnhappyGremlin · Post by **UnhappyGremlin** » 19 Feb 2017, 19:23

SpacePhoenix wrote:
UnhappyGremlin wrote:They haven't even solved the problems of the old ones yet.
Why would they when the old ones are being phased out, the manufacturer stopped making the old ones a few years ago

The point I was making is that we have had the previous generation PDA's for nearly 10 years, and they still don't work properly.
They still have considerable issues.

Now RM are claiming they have fixed the new ones. Which they haven't.
And, as history suggests, they won't. That's my point.