Royal Mail delivers Quality of Service targets

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Royal Mail’s latest Quality of Service report reveals that it has beaten its regulatory First Class mail target for the first half of the financial year 2016-17, delivering 93.4 per cent the next working day

It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent within three working days

The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period

The UK has one of the highest Quality of Service specifications of any major European country[1]

Royal Mail’s latest Quality of Service report reveals that it has beaten its regulatory First Class mail target for the first half of the financial year 2016-17, delivering 93.4 per cent the next working day It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent within three working days The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period The UK has one of the highest Quality of Service specifications of any major European country[1]

Royal Mail’s Quality of Service report for the first half of the financial year 2016-2017 reveals it has beaten its regulatory First Class mail target, with 93.4 per cent of this mail delivered the next working day.

It also exceeded its Second Class mail target of 98.5 per cent, delivering 98.9 per cent of this mail within three working days.
Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country1.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe. We remain the only UK delivery company to publish our Quality of Service and we are proud to do so.
“We take our Quality of Service requirements extremely seriously and are more focused than ever on continuously improving and maintaining high standards of service for our customers.”

Royal Mail’s Quality of Service is measured by TNS Global, an independent market research company3. The latest independent report on performance for the first quarter of the year was published today on Royal Mail’s website at:

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[1] Germany, France, Spain and Italy