Royal Mail Quality of Service

[TrueBlueTerrier]

http://www.royalmailgroup.com/royal-mai ... service-11" onclick="window.open(this.href);return false;

Royal Mail’s latest Quality of Service report reveals it has beaten its Second Class regulatory target in the first half of the 2015/16 financial year, delivering 98.9 per cent within three working days, against a target of 98.5 per cent. 98.9 per cent of Second Class mail was delivered within three working days, for the second quarter of the year.

Royal Mail delivered 92.9 per cent of First Class mail the next working day, against a target of 93.0 per cent, over the six months leading up to 27 September 2015. 92.6 per cent of First Class mail was delivered the next working day in the second quarter of the year.

The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period.

Royal Mail’s latest Quality of Service report reveals that Second Class mail has beaten its quality target in the first half of the 2014/15 financial year. 98.9 per cent of this mail was delivered within three working days, against a target of 98.5 per cent, according to independent research. 98.9 per cent of Second Class mail was delivered within three working days, for the second quarter of the year.

First Class mail is narrowly behind its regulatory target over the six months leading up to 27 September 2015. 92.9 per cent of mail arrived the next working day, against a target of 93.0 per cent. 92.6 per cent of First Class mail was delivered the next working day in the second quarter of the year.

Royal Mail’s Quality of Service is measured by TNS Global, an independent research company.

The latest quarterly report for 2015-16 covers the period from 29 June 2015 to 27 September 2015 and was published today on Royal Mail’s website at:

http://www.royalmailgroup.com/customers ... ce-reports" onclick="window.open(this.href);return false;.

It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Our postmen and women work exceptionally hard to endeavour to deliver to these demanding targets, which are some of the highest in Europe. We take our Quality of Service requirements extremely seriously. We are not complacent. We are more focused than ever on continuously improving and maintaining high standards of service.”
ENDS

For further information contact Morag Turnbull on 07801 092364
Royal Mail Press Office: 0203 338 1007 (24 hours)
100 Victoria Embankment
LONDON
EC4Y 0HQ
http://www.royalmailgroup.com" onclick="window.open(this.href);return false;
Notes to Editors
The latest quarterly report for 2015-16 covers the period from 29 June 2015 to 27 September 2015 inclusive for all services.
Royal Mail’s Quality of Service is measured independently by TNS, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and TNS. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by TNS. For the second quarter of the 2015-2016 financial year, TNS Global measured quality of service by sending more than 195,000 sample letters and parcels to more than 7,300 addresses. For the first half of the 2015-2016 financial year, TNS Global measured quality of service by sending more than 380,000 sample letters and parcels to more than 7,300 addresses.
Three of the UK’s 121 postcode areas are exempt from the Ofcom targets due to their remoteness – HS (Hebrides), KW (Kirkwall) and ZE (Lerwick