Parcels scheme could mean end to 'Sorry, you were out' slips

[TrueBlueTerrier]

Royal Mail parcels scheme could mean end to ‘Sorry, you were out’ slips

http://www.thecourier.co.uk/news/uk/roy ... s-1.857737" onclick="window.open(this.href);return false;

Royal Mail is launching a new service to allow people to nominate neighbours to receive parcels if they are not at home.

The move was developed by workers and managers in delivery offices.

Sue Whalley, chief operations officer at Royal Mail, said the service offered convenience to customers and helped postal workers deliver parcels and letters first time rather than having to take items back to the office.

Bob Gibson, of the Communication Workers Union, said: "Postal workers frequently have to visit several addresses to find a neighbour who is in and able to accept a parcel, which can be frustrating for our members and can lead to problems on some deliveries."

[doorstepped]

so we will be expected to carry around a booklet with all the details of where to deliver to when the receiver is not home!!
who is going to update this book? on a daily basis when new designated neighbours have been found?

it's ok in a way for the duty holder, but for a floater it's a nightmare, and who will get it in the neck if a designated neighbour is not used?

also being the cover for the callers office, I will be expected to ask EVERYONE who comes in to collect a packet etc, if they have a designated neighbour they want their stuff delivered to, and then I have to collate all this at the same time as serving the next customer etc etc.

can see some massive queue's building up at close to closing time, and then some disappointed members of the public when I tell them the callers office is now closed and they will have to come back tomorrow.

another brain fart by a pen pushing numpty who has probably never seen front line action.

[Judgee]

Booklet? What booklet, can't see that mentioned anywhere? It could be done by printing an alternative address on parcels or people putting a designated neighbour on a sticker in a window, all sorts of ways. Doesn't necessarily mean things will be harder for anyone!

I know RM have a habit of coming up with silly ideas but in theory this one could work quite well if handled correctly!

Personally I think RM should campaign to encourage people to get parcels delivered to thier place of work, think this would make much more sense but what do I know I am only a grunt!

[trythat]

If its not on the packet, then I won't be doing it, also the same rules apply - you still decide whether to try that neighbour.

[seaside]

If Royal Mail wants to make money, for the share holders, all parcels not delivered should be returned. kept for 1 week free of charge for collection, If they wish the parcel to be redelivered they should pay the postage again. sometimes you can have a request several times and yet they are still not in, but the postage on the parcel has only been paid once.

[oypostie]

or they could just send you an e-mail the previous evening with a link which lets you nominate a neighbour / safe place like certain of our competitors.
Of course this is bound to happen when we get the new PDAs / IT system

[postwoman1]

It all runs very well until your nominated neighbour is not in

[rinky]

Bob Gibson, of the Communication Workers Union, said: "Postal workers frequently have to visit several addresses to find a neighbour who is in and able to accept a parcel, which can be frustrating for our members and can lead to problems on some deliveries."
I thought we had to try a neighbour, and that neighbour was decided by the posty. I've never been told to try multiple properties. Can anyone highlight an agreement where we have to try multiple properties?

[fishtank]

It's one thing to nominate a neighbour but have you actually asked that neighbour and what happens if they get pissed off with your constant eBay shite or because you were playing Wham at 3am or because you slept with his wife or....

The fact is relationships with neighbours are dodgy at the best of times.

[POSTMAN]

As a rule DTN is now RM standard,try a couple if poss,job done.
Reps need to be on the ball with the B&H of this.

[Lounge Lizard]

Royal Mail parcels scheme could mean end to ‘Sorry, you were out’ slips

http://www.thecourier.co.uk/news/uk/roy ... s-1.857737" onclick="window.open(this.href);return false;

Royal Mail is launching a new service to allow people to nominate neighbours to receive parcels if they are not at home.

The move was developed by workers and managers in delivery offices.

Sue Whalley, chief operations officer at Royal Mail, said the service offered convenience to customers and helped postal workers deliver parcels and letters first time rather than having to take items back to the office.

Bob Gibson, of the Communication Workers Union, said: "Postal workers frequently have to visit several addresses to find a neighbour who is in and able to accept a parcel, which can be frustrating for our members and can lead to problems on some deliveries."

An "end to ‘Sorry, you were out’ slips" implies that we don't notify the recipient that a neighbour, and which one, has taken their parcel.