RM beats First and Second Class QofS Targets

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Royal Mail beats First and Second Class Quality of Service targets -

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Royal Mail beat its 93.0 per cent First Class mail target for the first quarter of the financial year 2014-15 - 93.3 per cent of this mail was delivered next working day.
Royal Mail also exceeded its Second Class mail target of 98.5 per cent, delivering 99.0 per cent of this mail within three working days. Royal Mail has one of the highest service specifications of any major European country .
Last year, Royal Mail exceeded its targets for both First and Second Class mail, achieving 93.2 per cent and 98.9 per cent respectively.
Royal Mail is the only UK mail delivery company required to publish quality of service performance against delivery targets every quarter.
The results are published today in the latest Royal Mail Quality of Service report, covering the 31 March 2014 to 29 June 2014.

Royal Mail beat its 93.0 per cent First Class mail target with 93.3 per cent of this mail delivered next working day. It also exceeded its Second Class mail target of 98.5 per cent, delivering 99.0 per cent of this mail within three working days. Royal Mail has one of the highest service specifications of any major European country (1).
Royal Mail is the only UK mail delivery company required to publish quality of service performance against delivery targets every quarter.
Last year, Royal Mail exceeded its targets for both First and Second Class mail, achieving 93.2 per cent and 98.9 per cent respectively.
The independently verified results are published today in the latest Royal Mail Quality of Service report, covering the first quarter of the year.
Sue Whalley, Chief Operations Officer commented: “Our people have continued to deliver across the UK to a very high standard, against one of the highest service specifications of any major European country. We remain the only delivery company to publish our quality of service and we are proud to do so.“
(1) Germany, France, Spain and Italy
For further information contact:
Candice Macdonald
Head of Corporate Media Relations
Royal Mail Group
020 7449 8261
07436 267324
candice.macdonald@royalmail.com
Notes to Editors
The latest quarterly report for the 2014-15 financial year covers the period from 31 March 2014 to 29 June 2014 for all services.
Royal Mail’s Quality of Service is measured independently by TNS, a company with a long track record in this field. The methodology used and the results obtained are verified independently of Royal Mail and TNS. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by TNS. In the first quarter of the financial year, TNS measured quality of service by sending more than 170,000 sample letters and parcels to more than 7,400 addresses.
There are 121 Postcode Areas nationwide. All but three are set a minimum standard for First Class stamped and meter franked mail. The three exceptions are Shetland, Orkney and Hebrides due to their remote location.
About Royal Mail plc
Royal Mail plc is the parent company of Royal Mail Group Limited, the leading provider of postal and delivery services in the UK and the UK’s designated universal postal service provider. UK Parcels, International and Letters (“UKPIL”) comprises the company’s UK and international parcels and letters delivery businesses operating under the “Royal Mail” and “Parcelforce Worldwide” brands. Through the Royal Mail Core Network, the company delivers a one-price-goes-anywhere service on a range of parcels and letters products. Royal Mail has the capability to deliver to more than 29 million addresses in the UK, six days a week (excluding UK public holidays). Parcelforce Worldwide operates a separate UK network which collects and delivers express parcels. Royal Mail also owns General Logistics Systems (GLS) which operates one of the largest ground-based, deferred parcel delivery networks in Europe.

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