Stafford children 'in tears' as PO queues cause chaos

[TrueBlueTerrier]

Stafford children 'in tears' as post office queues cause chaos

http://www.staffordshirenewsletter.co.u ... story.html" onclick="window.open(this.href);return false;

ANGRY customers trying to collect parcels say they were turned away from Stafford's postal depot as huge queues caused chaos.

Residents said they stood waiting for almost an hour on Saturday as staff at the Royal Mail depot in Newport Road struggled to cope with demand.

It is thought Cyber Monday, the busiest online shopping day on December 2, may have caused a huge surge in mail and contributed to the delays.

One resident Ron Plant, who lives in the town, said he spent 40 minutes waiting outside as the queue stretched out of the building.

He said: "Clearly this was Cyber Monday catching the Royal Mail totally ill-equipped or prepared for the more than expected high volume of parcels, with no contingency plans in place, to hit the RM delivery system. Will we get a repeat over the next weekends before Christmas?

"There were upset families, with crying children in the back of their cars.

"My heart goes out to all the Royal Mail employees at this most busy time of the year. I do so hope that delivery systems and methods available to the Royal Mail will be on a level playing field with their rival companies by this time next year."

Royal Mail spokesperson Val Bodden said: "We apologise to customers if they experienced difficulties in collecting their items from Stafford delivery office on Saturday. If we identify any issues, we do all we can to resolve them as quickly as possible."

She said Christmas was the busiest time of the year for Royal Mail and 21,000 temporary workers had been recruited to help.

Royal Mail would leave items with a neighbour if no-one was at home during the day and opening hours were being extended at around 1,400 delivery offices to make it more convenient for people to collect items. She said the busiest offices were open 6.30am-7.30pm on weekdays and 6.30am-5.30pm on Saturdays.

Customers have the option of collecting their item from either their local delivery office or from Post Office branches.

[fishtank]

"There were upset families, with crying children in the back of their cars.

In every car park across the land from Tesco to Burger King.
Are Journalists all childless?

[bustedflush]

Stafford children 'in tears' as post office queues cause chaos

http://www.staffordshirenewsletter.co.u ... story.html" onclick="window.open(this.href);return false;

ANGRY customers trying to collect parcels say they were turned away from Stafford's postal depot as huge queues caused chaos.

Residents said they stood waiting for almost an hour on Saturday as staff at the Royal Mail depot in Newport Road struggled to cope with demand.

It is thought Cyber Monday, the busiest online shopping day on December 2, may have caused a huge surge in mail and contributed to the delays.

One resident Ron Plant, who lives in the town, said he spent 40 minutes waiting outside as the queue stretched out of the building.

He said: "Clearly this was Cyber Monday catching the Royal Mail totally ill-equipped or prepared for the more than expected high volume of parcels, with no contingency plans in place, to hit the RM delivery system. Will we get a repeat over the next weekends before Christmas?

"There were upset families, with crying children in the back of their cars.

"My heart goes out to all the Royal Mail employees at this most busy time of the year. I do so hope that delivery systems and methods available to the Royal Mail will be on a level playing field with their rival companies by this time next year."

Royal Mail spokesperson Val Bodden said: "We apologise to customers if they experienced difficulties in collecting their items from Stafford delivery office on Saturday. If we identify any issues, we do all we can to resolve them as quickly as possible."

She said Christmas was the busiest time of the year for Royal Mail and 21,000 temporary workers had been recruited to help.

Royal Mail would leave items with a neighbour if no-one was at home during the day and opening hours were being extended at around 1,400 delivery offices to make it more convenient for people to collect items. She said the busiest offices were open 6.30am-7.30pm on weekdays and 6.30am-5.30pm on Saturdays.

Customers have the option of collecting their item from either their local delivery office or from Post Office branches.

s**t, he could've taken my lapsing out if he had 40 minutes to spare.

[spen]

"There were upset families, with crying children in the back of their cars.

In every car park across the land from Tesco to Burger King.
Are Journalists all childless?

Why did entire families need to go,, surely mom n kids couldve stayed at home or is it a bit of a day out now

[DGP1]

Maybe if they stayed at home we could get them in and they wouldn't have to go down to the office to pick them up

[clashcityrocker]

Maybe if they stayed at home we could get them in and they wouldn't have to go down to the office to pick them up

Even if the kids were at home, they've been told not to open the door to you.

[Godric]

that's what happens when you order stuff and you aren't in ... f*ckin cretins

[ashadd]

"She said Christmas was the busiest time of the year for Royal Mail and 21,000 temporary workers had been recruited to help.

So where are they all....???????????

[Judgee]

that's what happens when you order stuff and you aren't in ... f*ckin cretins

Yup my thoughts exactly. They order loads of crap and then have to go queue up to get it when they aren't in..... whos fault is that!

[TrueBlueTerrier]

that's what happens when you order stuff and you aren't in ... f*ckin cretins

Yup my thoughts exactly. They order loads of crap and then have to go queue up to get it when they aren't in..... whos fault is that!

No ones.

We don't offer specific time slots for delivery and it would be idiocy beyond belief to expect people to stay in on the off chance that an Amazon purchase might turn up - especially when they give you a 5 day window.

I order stuff and I am a Postman, should I apply for special leave when I have something coming except by Royal Mail.

They don't have to queue though, they can arrange redelivery, but that isn't always successful is it.

[Judgee]

that's what happens when you order stuff and you aren't in ... f*ckin cretins

Yup my thoughts exactly. They order loads of crap and then have to go queue up to get it when they aren't in..... whos fault is that!

No ones.

We don't offer specific time slots for delivery and it would be idiocy beyond belief to expect people to stay in on the off chance that an Amazon purchase might turn up - especially when they give you a 5 day window.

I order stuff and I am a Postman, should I apply for special leave when I have something coming except by Royal Mail.

They don't have to queue though, they can arrange redelivery, but that isn't always successful is it.

Oh come on now TBT. They can't get it delivered to thier place of work or to a neighbour that's always in?

[TrueBlueTerrier]

Unfortunately some sites won't allow delivery to work addresses, or non billing addresses.

[Judgee]

Unfortunately some sites won't allow delivery to work addresses, or non billing addresses.

Well all the secretaries in the School I deliver to seem to manage it!

[DB1100]

Unfortunately some sites won't allow delivery to work addresses, or non billing addresses.

Well all the secretaries in the School I deliver to seem to manage it!

And receptionists at the health centre,also if you ring Amazon up it can be arranged without any problem.